“After searching around for various alternator prices, I contacted West Lancs auto electrics and stated that I wanted a Lucas XXXX model alternator.
I was told instantly that they had it in stock and it could be delivered the next day.
I had previously been shopping around and found some of the cheaper Chinese aftermarket alternators at around £110, so when I was quoted £142 I thought that it was worth paying the extra to get the Lucas model.
The part didn’t turn up the next day as promised, but this was the fault of DPD, not West Lancs auto electrics, and the alternator arrived today on Monday, the 11th of September instead of Friday.
When my mechanic opened ip the box he called me and informed me that it was an aftermarket alternative to the Lucas model, which I wasn’t happy about because that’s what I had asked for and that’s what i’d been quoted for.
When I contacted West Lancs to query why they haven’t sent me the Lucas, they simply said that was the one they use instead of Lucas.
That is not what I asked for and that was never explain to me so I was a bit upset because I’ve now spent more money than I needed to as alternative models were available on the Internet for around £110 so you can see my frustration.
They were completely uninterested in Accepting responsibility and said it was a lack of communication.
I explained there was nothing miscommunicated when I clearly stated I was looking for a Lucas XXXX alternator and by default, their response should always be that they provide aftermarket alternatives which they did not.
They said if I wasn’t happy, I could send it back , but the money saved by now going back to another supplier to say £30 quid will be surpassed by the fact that I’ve now not got my car for work for the next two days so will lose income so it is a completely untenable resolution.
Extremely disappointed that they made no attempt to clearly Inform me that they only used aftermarket parts and claim that there was simply a misunderstanding is ridiculous… i made it clear what i wanted and they didnt even pretend to talk about aftermarket models..
As part of the ordering process, they also wrote down my card details because when I asked for the authorisation code (approximately 10 minutes after I’d phoned originally, I’d phoned back to ask for it) they said oh sorry, so we haven’t got that yet because we haven’t processed the payment.. so i said “oh so you’ve written the details down” and he said yes. He said that they all get processed later…
if you order from these guys be very very careful as unless they have very good PCI COMPLIANCT PROCESSES theres a big risk in data breaches when card details are written down, and potentially stored….”
“Extremely happy with the service, price and super prompt delivery of the alternator i ordered.
I found West Lancs Auto Electrics Staff to be very helpful and knowledgeable and i will certainly use them for any future purchases.”
“Came across this company on ebay whilst searching for a JCB starter motor. There were no part numbers on my starter, but they identified the part I needed very quickly after I sent them some photos of the old unit. Starter was in stock at a competitive price and was despatched quickly and was well packaged.
Would highly recommend, and will definitely use again in the future.
(Courier didn't get it to me on the expected day, but that's couriers for you!)”
“Fantastic service! Supplied me a Land Rover Discovery 3 alternator that has an 18 month warranty and cost at least 30% less than other suppliers. I will definitely use again. Very pleased.”
“This company was recommended by a good friend, they are the best value and service second to none alternator/starter despatched same day and received next day absolutely amazing”
“Looking for a starter motor for a 1946 Lister diesel engine - no part number but sent photos of the item.
Arrived within two days and was exactly what I wanted - a pleasure to deal with from start to finish”
“Fantastic service from an efficiently answered telephone to speaking to a knowledgeable person and swiftly delivered my starter motor for an imported vehicle a definite 5 star service thanks”
“The man I spoke to on the phone was super helpful and efficient and made sure that I gave him all the correct info to ensure he could get me the right alternator. It arrived on time, well packaged and with a packet of sweets! :) The part was correct and all is working. Thank you.”
“When I needed a new starter motor i left my details had a reply within hours ordered the new part arrived next day unexpected
That quick fitted next day absolutely brilliant service and supply
Of part will definitely use again”
“Had trouble sourcing parts for the alternator on my 2015 Vx insignia with the B20DTH engine. They had a new one in stock and received it the next day at a far better price than quoted elsewhere. Very pleased with the service.”
“Looking for an alternator for our narrow boat. Ordered via eBay click and collect. Contacted by company to ensure part was correct. Arrived next day.
Will recommend to others”
“Needed a replacement alternator for my canal boat. Quoted £350 plus by boat supplier. David at West Lancs had them in stock for £145 plus VAT with free next day delivery. Great service and will recommend to other boat owners.”
“I needed an alternator for my old Jaguar X300, they sourced this for me from many that were advertised as fitting my car, their emails were responded to in a timely manner and found their service second to none. Excellent all round professional people. Will certainly use them again.”
“Ordered starter motor for an old British Leyland Tractor, They first cross checked that my order was correct then confirmed it was and delivered the next working day free. Impossible to do better than that!”
“What a professional and knowledgeable company. The alternator gave up whilst on our canal boat holiday. We ordered Friday delivered first thing Saturday morning and on our way by lunchtime. They were so helpful and talked us through the fitting. Can’t recommend them enough”
“I sent these gentlemen a starter motor from an historic boat. To say it was in bits is understatement. In the conversation after they received it, they stated they had never seen a motor is such condition, and that the solenoid bracket had been obsolete for years. I had to agree with them. Only one week later, they had rebuilt and it was in its way back to me. It's now fitted and working 100%. I cannot thank them enough. The alternative was not only hours of work, but I would have had to replace the original bell housing, with an alternative...if I could find one !! If I could give them more stars I would. Thankyou”
“West Lancs supplied an alternator for my narrowboat. They identified it from photos and then sent it by DPD the next day. The service was excellent, staff were helpful and knowledgeable and the alternator was reasonably priced and an exact match. I am very pleased with their service.”
