west elm Reviews

3.00 Rating 2 Reviews
50 %
of reviewers recommend west elm

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West Elm has hands down the WORST DELIVERY SERVICE I have ever experienced!! I ordered a dresser in November. It was supposed to be delivered in early December. It is now March (4 months later!!) and still nothing. I had to place countless phone calls and send angry emails to their pathetic customer service and they still can't figure out where is my order!! At one point, in late December, they declared the order lost and ordered another one, but this one GOT LOST AS WELL!! A quick google search shows that I am not the only one. Their logistics department is utterly incompetent. If you order something from West Elm, there is a very high probability that your order will be lost or delayed. Do yourself a favor and shop elsewhere!
Helpful Report
Posted 3 weeks ago
Amazing customer service, fantastic product selection and great quality/prices!
Helpful Report
Posted 1 year ago
west elm is rated 3.00 based on 2 reviews