“After years of not purchasing from here due to past problems, I was persuaded to buy again. O'Neill Psycho Tech 6/4mm Chest Zip Hooded Wetsuit, SIZE M. I already have another identical wetsuit and wanted to renew it. I received a wetsuit with the M label all over it, but it fits twice as small as the previous one. It is 3cm or 4cm longer in the legs, longer in the arms, and wider in the shoulders and hips; even the width of the wrists and ankles is greater. The result was that I had to use it to notice these defects, and as stated in the policies of this site, they do not exchange the goods after use. 1) How can you see small defects without using the product? 2) More importantly, WHY DO YOU HAVE FAILED MERCHANDISE AND ARE YOU SELLING IT AS REGULAR? Is it possible that two identical wetsuits of the same size are available, one is perfect, and the other is several centimeters longer and wider, making it unusable? When I purchased it, I also wrote to customer care to check the product carefully before shipping it, precisely to avoid what has already happened in the past... HERE'S €400 thrown in the trash thanks to Wetsuit Outlet.”
