“These people have moved us a number of times. They are always on time, always polite, always get the job done speedily and well. Frankly, the last time it was like we had a couple of mates round to help us move, they were that nice... can't say more than that really.”
“A chap from White & Co came to our one bed apartment to give us a quote, as we packing up to move overseas. We showed him literally everything we had to move, which was only small goods and personal affects, and had a comprehensive chat about the move. We were given a quote that was reasonable and in line with another companies. Everything was packed and we awaited our final invoice.
This is where things gets bad.
The invoice was literally DOUBLE what we had been quoted. Not only that, when we tried to call them to resolve the issue we were told that WE were the ones that had been dishonest: they claimed we had must have “hidden” items from the person who gave us the initial quote, whom conveniently no longer worked there. We were just... shocked. I don’t know if you’re familiar with most one bed London flats but I’d have a better chance of winning the lottery then successfully hiding twice the amount stuff we own in our 46 square foot flat. Every attempt to resolve the discrepancy in the invoice was met with hostility. If we hadn’t been in another country by that stage we would have fought it harder but the stress and wasted time and energy was already starting to take it’s toll, so we paid the invoice and tried to forgot about the worst experience with a company I have ever had.”