William Robinson Ltd Reviews

Name: William Robinson Ltd
Address: Daleside Road, Nottingham
Rating: 4.90

4.9 Rating 84 Reviews

98 %

of reviewers recommend William Robinson Ltd

Company Reviews

Questions

Metrics

4.9

Based on 84 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0115 9799790

Email:

sales@williamrobinson.co.uk

Location:

Daleside Road
Nottingham
NG2 4DH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing service, having not been initially informed when I would receive my order I chased it 5 times, I was told I’d have someone call back within half an hour on one of those occasions, which I was not. Eventually I was told yesterday it would be delivered the next day, which was today, still no order...”

Helpful Report

Posted 6 years ago

Good morning Mrs Hart. We are extremely sorry for your experience. We pride ourselves on giving good service, however, unfortunately we occasionally have to rely upon the service of third parties, particularly the delivery companies. When we last spoke we advised in good faith that delivery would be yesterday as that was what we had been told by the carrier company. I stayed late in the office last night trying to contact the carrier company and phoned to let you know this. The good news is that I can see, according the delivery company tracking information, that the stools are out for delivery today. Kind Regards William (Managing Director)

Posted 6 years ago

“Item took forever to arrive, lack of interest from the company, I had to constantly phone and email to chase this order! 👎🏻👎🏻👎🏻”

Helpful Report

Posted 7 years ago

Hi Deedee, We are very sorry for your experience. The item you ordered was not a stock item and therefore we could only advise on delivery dates as given to us by our external supplier. We are sorry if this was not communicated earlier. Unfortunately, cases like this are out of our control. We have spoken to the supplier concerned in order to avoid such situations in future. Our sincere apologies for the inconvenience caused.

Posted 7 years ago

William Robinson Ltd is rated 4.9 based on 84 reviews