“Poor installation. No attention to detail and rushed the job. The windows don't slide smoothly or tilt out without scraping and were poorly insulated. I have installed a number of replacement windows so I know right from wrong.
They refused to install the top vinyl trim cap. This left a one inch space above the window frame which they filled with caulking. The caps ended up being left over parts.
Skip ( owner) offered to take them out and re-install (no thanks), Skip apologized and blamed it on coronavirus.”