“Very good company to deal with, queried one of my window sizes and design and offered different design that worked better. Great quality of windows and great info when delivering.
Overall a great company to deal with.”
“The most awful company I’ve ever been in contact with after we placed the order for our door we waited almost a week for an email to tell us that we couldn’t have the additional keys that we had ordered with the handle we had picked. Never heard such rubbish in my life as the cylinder can be added to any handle and the company we have had the door from laughed when we told them this excuse. We called and spoke to the lady to try and deal with this then received an email to which we responded to but never heard back in the end we cancelled the order and had a refund but were told that a manager would call us. That never happened I did however complain and received an email very quickly from Rob Horton who told me that my original order could be completed with the additional keys and that he never rang me as I had already order a door elsewhere. Love to know who told him that as they still had my money so couldn’t afford to buy another one. Watch out for this company there terms and conditions state they won’t take your money until they dispatch your goods but they take it before they even place your order and when you ask about this even with Mr Horton they won’t give you a response. Not interested in customer satisfaction just want your money worst experience I’ve ever had.”
English
