“Drive 2 + hours to pick up some kennels just to find out Jim lied about having the bases! He thought since we drove so far we'd still buy them! Thx for wasting our time and gas! I see you have been scamming people. Should have read the reviews before I came!”
“I’m really concerned that the team at Winfields Outdoors don’t understand how the Consumer Rights Act works.
After 12 days, 26 emails back and forth and 2 phone calls, they agreed to let me return the awning I bought from them. But instead of accepting the item as “not as described” under the Consumer Rights Act, they insisted they would only accept it as an “unwanted item”, meaning I had to pay the postage.
(Postage on a 25kg awning including insurance was £50.50, so not a small sum.)
Winfields Outdoors also stated in their email: “It isn't something we are prepared to discuss further with the manufacturers.” This is ridiculous, because the issues I raised are exactly the sort of issues you’d raise with the manufacturer.
To clarify, I provided them with significant information to show the awning I received was “not as described” and included photo evidence.
For example:
1. They were selling the 2024 model of the awning, but the production date on my awning was June 2022
2. My awning had triangular supports on the corners of the awning that were not present in the photos on their website
3. The door to the awning bedroom was light grey, and not dark grey as in the photos on their website (a relevant difference when thinking about sleeping when camping).
There are so many online sellers of camping gear. Please shop with someone else.”
“Do not buy from Winfields Outdoors. I have bought two products from them and really disappointed. The first one were Led Pegs. They do not produce any light at all, hardly seen even in a pitch black environment! See the photo that I have attached. The second product was Keswick 6 poled windbreak. On their advertisement photo it looks like a combination of the dark grey and light grey material. In fact, there is a see through plastic sheet across the windbreak instead. They state on their advertisement this windbreak offers some privacy to users. No, this is not true. In addition, in order to return these products, I have to pay for postage, which is not fair. Avoid Winfields Outdoors.”
“i purchased a pair of Dark brown Boots, the color of the Boots on the website looks very close to Black, however they sent me the wrong Color, but would not give me a full refund as they claim it s the same color.”
“Great store with lots of tents on display. Sales people are walking around and were very approachable but no way pushy! Young lad was on his first day but so polite and went out of his way to answer our questions and find info we needed!”
