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Winners Reviews

2.0 Rating 115 Reviews
C-
Happiness Grade

Winners have a Customer Happiness Grade of C-. Customers love their customer service but are unhappy with their returns process and refunds.

C

Price - Average

62.50%
Industry Average
“ 99, but when I went to purchase it, I was told the price was $39. ”
- Anonymous
“ Would have given a 5 star except for the price stickers are getting very hard and annoying to remove . Trying to give presents and it takes so long to get rid of those sticky tags. Please, please change them. ”
- Anonymous
“ I bought an Air Purifier from Winners on April 4 2021 because of my allergies at an amazing price, I was glad to find one at the even though I went in for something else. I used it the first night and I noticed a difference in the air quality in my apartment. I was able to sleep well without a stuffy nose. ”
- Omotayo
F

Returns Process - Difficult

33.33%
Industry Average
“ Recently, I have been very busy and on one of my occasional returns, one item was under the 30 days and went back on to my Visa and 2 where over and so the return went on to a gift card. ”
- Anonymous
“ Bare minimum, Winners should have record of store item prices to ensure accurate returns. ”
- Anonymous
“ There are few ways to keep this policy going, educating the customers, train your team to be more careful, a separate customer service for returns. ”
- Luiza
E

Refunds - Difficult

40.00%
Industry Average
“ Hello, I bought shoes from Winners for $40 and they tore after only two days. This is unacceptable quality. I would like a refund or exchange under your return policy. Please advise how to proceed. why would you sell shoes for 40$ if the product will be destroyed I am the man who will complain good luck not getting sued have a bad day. ”
- demetre
“ Purchased Point Zero Jeans at Winners Brooksbank North Vancouver as a Xmas gift. After one wash/wear both pockets are completely shredded. Winners refused to refund for this DEFECTIVE item, even though it was in the return period. Buyer beware! ”
- Anonymous
“ ” So after 10 days they will not give you a refund but instead will give you a gift card. ”
- Greg Chovin
87.50%
Industry Average
“ Farrah at the Coquitlam Schoolhouse location was amazing at what she does! Super friendly and great customer service! She made my day :) ”
- Anonymous
“ She was truly helpful and professional providing the best customer service. ”
- F.A
“ This situation was never about the price difference — it was about basic respect and proper customer service, which were completely lacking. ”
- Anonymous