“Winners at 45 Red Maple Road Richmond Hill ON 7pm
I always love shopping at Winner and this is the first time shopping at this location and would never come back again. My 11yrs was quietly reading by himself at a display chair which I see other people sitting around as well. A senior female staff at the jewelry department yelling out loud from across the counter gave mean and rude comments telling him to stand up and go away as he and another child was ruining the display chair. My son got scared and started sobbing and crying. If he is not allowed to sit there, he is old enough to understand you. You can just talk to him instead of yelling and harassing him loudly in front of the public. Employees should not interact with children in a way that is humiliating, shaming or frightening. This is totally unacceptable behaviour and I hope the head office will take this feedback seriously. My son saw a woman sitting at the same spot before him and the lady didn't say anything to her. Why pick a kid to shame on just because he is a child and looks weaker? Her attitude is totally inappropriate and disrespectful.”
“I had two items to try on. Went to the fitting room and hung them on the clothes rack. The girl that takes care of the fitting room got the tag with 2 on it so I picked up my two items thinking I could go ahead in and try them on , Then she says to me I need you to hang those back. She knew what I had already was giving,me my number. She made me feel like I was going to steal them even though she knew exactly what I had. I got mad and put her in her place. I wasn’t,happy. This is not the first time I’ve hadn’t to deal with her. She needs an attitude adjustment. I went in and tried on my two items. When I took them back the manager of the store was there. I explained what happened and I touched his arm just as a friendly gesture. I didn’t mean anything by it. He gave me a dirty look I apologized I didn’t mean anything by it I was just being friendly. I told him what happened. He apologized but to me it wasn’t sincere. I really like this manager I thought he would have been a little more understanding. Not happy bad customer service. This store is in Airdrie Alberta. Lee from Airdrie”
“I visited Winners in Markham #07043 today after not shopping there for quite some time, and unfortunately, the experience was mixed.
I initially went in to use a gift card I received over Christmas. At checkout, the cashier told me they were unable to scan the card and, due to store policy, could not manually enter the number. What made this more frustrating is the staff at the jewelry selection have been able to key in gift cards when scanning fails—so the inconsistency doesn’t make sense.
The manager was called over but didn’t offer any real solution or alternative. If there’s no flexibility or support for resolving basic issues like this, it raises the question of how helpful management is in these situations. The interaction felt dismissive and unhelpful.
That said, I had a much better experience in the jewelry section. The staff there were proactive and found an alternative way to resolve an issue so I could complete my purchase without any problems. That’s exactly the kind of initiative and customer care I would expect from management-level support.
Overall, the service feels inconsistent—some staff go above and beyond, while others stick rigidly to policy without offering solutions. Combined with a lack of appealing, up-to-date merchandise, the visit was underwhelming.
Disappointed with the experience and will not be returning.”
“This is awful. You walk in and there are dogs everywhere, barking at you. Don't they realize it's a store, not a park? Dogs are cute, but what's a dog doing there? I don't know why they allow them. It's going from bad to worse.”
“I got help with a large amount of refund for items supposed to be taken as gifts overseas.
I was served by Ms. LILIA at Heartland Winners location. She was super friendly & patient with us for the entire time spent scanning item after item. Counted them twice to double-check no errors. Also, recommend to scan the code to link the TJX card to the account online for future deals. She was truly helpful and professional providing the best customer service. Thank you 😊”
“I went shopping at Winners tonight at Marine Drive Station. I went looking for a Cardigan to wear under my Winter coat. I was shocked at how few people were in the store; especially with it being cheque day for Seniors. The clothes I looked at looked as if they were from a 2nd hand store, not at all like the old Winners used to be. I must give them credit for having a decent amount of lingerie in stock, also their shoes looked good overall. It definitely has taken a downturn with ladies clothes. I didn't find a Cardigan.......I'll think twice before going there again.”
“For a place that has so many really nice impulse purchase gifts in the treats and snacks section the big fragmented gluey price stickers make no sense. Impossible to remove, sticky glue left behind and package damaged. I stopped buying gifts from Winners. Too much work to clean up their price sticker mess. Couldn’t upload a photo error message try later or contact support. Waste of time.”
“🩳👔🥿👠👖👕🩴❌❌❌Winners and Marshalls have gone downhill. This Christmas, 90% of the stock looked like literal junk—it felt like shopping at a thrift store. I don’t know if they changed their buyers or if the fashion industry is just collapsing, but these used to be great stores. Now? There's absolutely nothing worth buying anymore.”
“Experienced disrespect from the cashier, the only one for store opening this morning (Sunday Jan 11). Spoke to the manager about it and her comment "she is usually good at her job" so I wouldn't know how seriously my concern will be taken. I would appreciate feedback please.”
“Purchased Point Zero Jeans at Winners Brooksbank North Vancouver as a Xmas gift. After one wash/wear both pockets are completely shredded. Winners refused to refund for this DEFECTIVE item, even though it was in the return period. Buyer beware!”
“This was an unacceptable and upsetting experience at the Winners location in Mic Mac Mall, Dartmouth, Nova Scotia. A perfume was clearly marked at $9.99, but when I went to purchase it, I was told the price was $39.99 and the marked price would not be honored.
While pricing errors can happen, the real issue was how the situation was handled. The individual involved, Maggie, who identified herself as the manager, was rude, dismissive, and unprofessional. She stated, “This is not a grocery store like Walmart or Sport Chek where products are sold at the wrong displayed price,” in a condescending tone.
I calmly explained that I have worked at another Winners location and that when there is a pricing error, items are usually sold at the marked price. At that point, Maggie raised her voice and responded aggressively, “Not at this location.”
As a manager, her behavior was especially concerning. Her tone, body language, and manner of speaking felt racially discriminatory, and I was spoken to disrespectfully and made to feel embarrassed in front of others. This situation was never about the price difference — it was about basic respect and proper customer service, which were completely lacking.
There is absolutely no excuse for a manager to raise her voice at a customer or treat someone in a dismissive or discriminatory manner. I expect management or corporate to follow up on this complaint, address this behavior, and ensure proper customer service and anti-discrimination standards are upheld. Based on this experience, I cannot recommend this location.”
“Very unpleased with return. Bought a Christmas gift and signed up for TJ MAXX card because clerk told me it’d save my receipts. Went to return a gift purchased less than 2 weeks prior (after waiting 20 mins in line), winners refused to give me a return as scannable barcode unavailable due to unwrapping of the gift. Winners staff unable to determine real price, guessed amount to give me as store credit instead. Bare minimum, winners should have record of store item prices to ensure accurate returns. Very disappointed considering I love buying clothes and items at winners, Marshalls, etc and often spend hundreds when I’m there. I will be shopping elsewhere after this experience leaving a bad impression.”
“I love Winners and Marshall's pretty much the only place I shop. I had a really disappointing experience at the Centre Mall Hamilton location on Thursday. I was christmas shopping for two family members who are very into makeup and skincare but picky about brands and ingredients. Since I was shopping a lot of Korean products I was having to Google info as the boxes are usually not in English. I had my cart pulled as close to me as I could and was not taking up a bunch of space while I researching. A sales associate working in the section made such an issue about me being there that eventually I left. She was stocking and was going around the section putting things here and there, fine. She kept getting irritated and pushing around me, shoving her hand in front of my face, acting like I was being such a bother. Saying "excuse me mam like super loud and irritated. Loud sighs, exasperated huffs and puffs. I was really annoying her by shopping in the store I guess? I tried moving around and going to different areas in the section but I seemed wherever I went ahe still needed to get up all over me and be annoyed. Like go do something else. There could've been a bunch of other tasks she probably could have gone and done until I left. It was extremely rude. I spend a lot of money in that store and was trying to do my diligence on the products I was getting as they are gifts and she made me feel like I was in the way of her very important stocking. It wasn't as if she was stocking one thing and I butted in and got in her way. She was in and out of a few isles putting things here and there yet couldn't work around me, or give me time and space and then stock in that spot. It makes me really not want to go back, the glares and the noises were out of line. I have worked in the service industry for years, you should not make people feel like your tasks are more important then the customers doing their shopping. I would've easily spent another 100 bucks instead I left and spent it at Shoppers. So hope she got her stocking done instead of Winners making that sale. Mint green sweater, headset. Medium height, dirty blonde hair and glasses I think. Not the first time I have been in and she has a look on her face like she ate something bad. That store needs some staff training, she isn't the only one. The lady that runs the dressing room is lovely, but there are a few bad apples that coukd use some training in how to be polite to customers.”
“Poor place to work , no proper training no good support from management, favouritism, poor pay . Discrimination by co workers, insulting behaviour by coordinators. Jaspreet Gill and Rina are the worst people at Winners Heartland Town Center Mississauga. They even judge customer as they are there to steal things . But appreciated by management like Sarika because of favouritism.”
“I had the worst experience as a customer at this specific location with cashier Venessa and a manager?? Lisa. I was returning the two dresses that I purchased couple of weeks ago at that specific location. One dress had a designer brand label but was priced $49.99 the other had their dummy code priced $12.00. I did not feel comfortable about the $49 dress as when I got home it had no inside labels etc. (material description). That is why I decided to return it back to the SAME location. The cashier Venessa started scanning the bar code on both of the dresses telling me it does not match? She called manager Lisa, this manager?? Told me that she will take some the receipt information and will Investigate it?? Also I was returning designer pants she told me code does not match but she will take them and also have it investigated? I felt so violated as if I was doing something wrong. If this store sold me fraudulent wrong and made me feel like I did something wrong. The way I was treated as a customer was unacceptable, the manager and cashier extremely unprofessional.”
“I went to this winners location in DUFFERIN mall on October 27 @ 10:30am and the lady at cashier would not mark down a pair of shoes that had some damage on them.
I asked politely and she said no. She asked me if I need a bag and I told her sorry I will not buy them and left.
If I were at a different location, I am positive that I would get a discount and purchase them. I will not be going to this location again.”
