“The staff who work there are always very friendly and helpful. However, returning a product without a receipt is ridiculous. They ask for government-issued ID but don't accept BC Services cards. Whoever built the computer system seems to think that it isn't a valid form of identification. And not everyone has a driver's licence, or a passport, or BC ID. A BC Services card is officially accepted for everyday identification purposes, such as verifying identity at banks, liquor stores, and government offices, as well as for domestic air travel through the Canadian Air Transport Security Authority. But apparently it isn't good enough for Winners??? Someone should really change that. Otherwise, why would I shop there just to throw my money away if I have an allergic reaction to something and can't return it?”
“The people in the fitting room are generally nice and helpful. Today, encountering only robotic words and behavior without any smiles ruined our day. Langford BC”
“I did my shopping today and presented a receipt for a deduction of Rs for a bottle of wine but the ignorant cashier still charged me Rs15 extra.
I heard about how winners cashiers stole on vulnerable customers.
Next time I will name and shame them. At times they have a lower price labelled but charge you the original price. This is dishonesty and must be reported to the appropriate personel.
I will snap the reduced price and the price charged. Thanks”
“I like to shop in winners stores specially for my kids. There are a variety of products that attract me. Sometimes even if I didn't plan to go there and buy, I find myself inside winners store.”
“I returned some items to winners ( I have spent 1000’s of dollars if not more since moving back to Nanaimo in 2017 to buy my first house decorating for the seasons and holidays etc. I used to find good clothes there and would get compliments.
Recently, I have been very busy and on one of my occasional returns, one item was under the 30 days and went back on to my Visa and 2 where over and so the return went on to a gift card.
When I went to use the gift card it did work and they asked for the receipt which I could not find and gave me a customer service card. Later when I got home I found them. So I took it them, found some cute things. The returns totalled about 30$ mean while my purchase was well over $120+ but they still couldn’t help me only this line open Mon-Fri and it was Friday night and I work week days often skipping lunch. I was so disappointed that I left everything at the cashier. I will be shopping in Amazon and other on-sites. It’s 9:30pm on a Friday and I was excited to decorate after a long week. At least I don’t have to find a time during work and all some line. No wonder there is no where to shop in this town. The internet is taking over as I will find the same if not better on line and they can keep the 30$”
“I love shopping at Winners but the Montreal Trust mall where Winners is located is very stuffy and smells.
Management needs to raise the air quality in that store.
It is a very busy store and I feel claustrophobic in there.
Thank you and hope the air quality will ne better as summer is here!”
“Winners at 45 Red Maple Road Richmond Hill ON 7pm
I always love shopping at Winner and this is the first time shopping at this location and would never come back again. My 11yrs was quietly reading by himself at a display chair which I see other people sitting around as well. A senior female staff at the jewelry department yelling out loud from across the counter gave mean and rude comments telling him to stand up and go away as he and another child was ruining the display chair. My son got scared and started sobbing and crying. If he is not allowed to sit there, he is old enough to understand you. You can just talk to him instead of yelling and harassing him loudly in front of the public. Employees should not interact with children in a way that is humiliating, shaming or frightening. This is totally unacceptable behaviour and I hope the head office will take this feedback seriously. My son saw a woman sitting at the same spot before him and the lady didn't say anything to her. Why pick a kid to shame on just because he is a child and looks weaker? Her attitude is totally inappropriate and disrespectful.”
“I had two items to try on. Went to the fitting room and hung them on the clothes rack. The girl that takes care of the fitting room got the tag with 2 on it so I picked up my two items thinking I could go ahead in and try them on , Then she says to me I need you to hang those back. She knew what I had already was giving,me my number. She made me feel like I was going to steal them even though she knew exactly what I had. I got mad and put her in her place. I wasn’t,happy. This is not the first time I’ve hadn’t to deal with her. She needs an attitude adjustment. I went in and tried on my two items. When I took them back the manager of the store was there. I explained what happened and I touched his arm just as a friendly gesture. I didn’t mean anything by it. He gave me a dirty look I apologized I didn’t mean anything by it I was just being friendly. I told him what happened. He apologized but to me it wasn’t sincere. I really like this manager I thought he would have been a little more understanding. Not happy bad customer service. This store is in Airdrie Alberta. Lee from Airdrie”
“I visited Winners in Markham #07043 today after not shopping there for quite some time, and unfortunately, the experience was mixed.
I initially went in to use a gift card I received over Christmas. At checkout, the cashier told me they were unable to scan the card and, due to store policy, could not manually enter the number. What made this more frustrating is the staff at the jewelry selection have been able to key in gift cards when scanning fails—so the inconsistency doesn’t make sense.
The manager was called over but didn’t offer any real solution or alternative. If there’s no flexibility or support for resolving basic issues like this, it raises the question of how helpful management is in these situations. The interaction felt dismissive and unhelpful.
That said, I had a much better experience in the jewelry section. The staff there were proactive and found an alternative way to resolve an issue so I could complete my purchase without any problems. That’s exactly the kind of initiative and customer care I would expect from management-level support.
Overall, the service feels inconsistent—some staff go above and beyond, while others stick rigidly to policy without offering solutions. Combined with a lack of appealing, up-to-date merchandise, the visit was underwhelming.
Disappointed with the experience and will not be returning.”
“This is awful. You walk in and there are dogs everywhere, barking at you. Don't they realize it's a store, not a park? Dogs are cute, but what's a dog doing there? I don't know why they allow them. It's going from bad to worse.”
“I got help with a large amount of refund for items supposed to be taken as gifts overseas.
I was served by Ms. LILIA at Heartland Winners location. She was super friendly & patient with us for the entire time spent scanning item after item. Counted them twice to double-check no errors. Also, recommend to scan the code to link the TJX card to the account online for future deals. She was truly helpful and professional providing the best customer service. Thank you 😊”
“I went shopping at Winners tonight at Marine Drive Station. I went looking for a Cardigan to wear under my Winter coat. I was shocked at how few people were in the store; especially with it being cheque day for Seniors. The clothes I looked at looked as if they were from a 2nd hand store, not at all like the old Winners used to be. I must give them credit for having a decent amount of lingerie in stock, also their shoes looked good overall. It definitely has taken a downturn with ladies clothes. I didn't find a Cardigan.......I'll think twice before going there again.”
“For a place that has so many really nice impulse purchase gifts in the treats and snacks section the big fragmented gluey price stickers make no sense. Impossible to remove, sticky glue left behind and package damaged. I stopped buying gifts from Winners. Too much work to clean up their price sticker mess. Couldn’t upload a photo error message try later or contact support. Waste of time.”
“🩳👔🥿👠👖👕🩴❌❌❌Winners and Marshalls have gone downhill. This Christmas, 90% of the stock looked like literal junk—it felt like shopping at a thrift store. I don’t know if they changed their buyers or if the fashion industry is just collapsing, but these used to be great stores. Now? There's absolutely nothing worth buying anymore.”
“Experienced disrespect from the cashier, the only one for store opening this morning (Sunday Jan 11). Spoke to the manager about it and her comment "she is usually good at her job" so I wouldn't know how seriously my concern will be taken. I would appreciate feedback please.”
