“Winners in Richmond hill, Red Maple Road. Even though owner close by, dog was off lease on the ground and there were two other dogs on lease while in line up. Didn’t feel comfortable as the crowd may set off dog and he attacks. Customer service did not do anything. Also dog smell lingers in the air. Some people have allergies to dogs. Is the dog buying or the human?”
“When I called to ask if they have a piticular line of carry on luggage that we bought at one location UT too small the store said they were not allowed to look.”
“I had a bad experience with this manager at Winners store. Her and her other staff members are so Racist. Stop the mockery, and don’t be like the wicked devil that was cast out from heaven with his wicked angels. Don’t let the devil over power you. Stop Racism. Winners store on Pembina Hwy. I did not order anything, but i did bought something there that day. Ye without sin cast the first stone. I will never shop there again.”
“I didn't have any recipes, so I wanted to return one thing. Still, it is fresh and comes with a retail ticket. The cashier told me I had to take $7 off the original price if I wanted to return it. Venessa answered the phone when I contacted Winners on Bayfield Street in Barrie, Ontario. I tried to explain the situation to her, but she kept saying, "Rudy, I can't continue the conversation with you. sorry to call them. I was simply curious whether the rules had changed. Please don't be impolite or angry with consumers!”
“Worst Boxing Day sale I’ve ever been to at winners. It looked like all the Christmas merchandise had just been taken away (like coffee, candles, cosmetic sets, etc). A couple of rows of Christmas decor and other items that had been there for a few days and lots of damaged items. I used to shop at winners a lot but not anymore… super disappointing.”
“Unfortunately I had one of the worst experiences I have ever encountered at a Marshall’s store in Winnipeg.
Definitely a discriminatory issue with an employee who would not accept a return I had, all tags on the item with receipt.
I called and spoke with head office, and the woman I spoke with was very empathetic.
She worked hard to resolve the matter and guaranteed that the district manager would call with an apology. However, it’s been weeks and still no apology.
I’m a teacher in my community and I understand that we are all busy, but if you say you’re going to do something to rectify a situation, then you should be held accountable to do so.
I’m so disappointed and will not be returning to this store and will be sharing my experience with everyone I know.
It’s a shame this wasn’t taken seriously, your customer service should be of the utmost importance.
Regards, J”
“Wanted to buy a purse that had a Marshalls tag of 34.99. Great just what i wanted then i get to the cash. The cashier checked with a lady who said yes that was the price she just needed to put a winners ticket on it. Then the other lady comes back with the same purse and says no its 59.99. I told them they could keep it. When i called the head office to complain she gave me the run around and said shed get back to me. 3 days later i get a response. Oh this was priced on American dollars and it should have been explained to me. Worst service and im sure they dont care that it will be a long yime before i go there again if ever”
“The ladies washroom so gross, there was large chunks of vomit in one of the stalls and a sink was full. Even worse an employee went in, used it, left without washing their hands & never reported the state of the room. I followed her and reported the condition to another employee.”
“Last month I buy a luggage, on my way back from tri it broke in the back.
Winner won't refun me for domage, the compagny neither cause it from U S and I don't have a mail box to sentca new one bad service both part. Winner won't take back any luggage you buy if they defect. Iam jot happy with this result .”
“Bought a pair of shorts clearly marked as size 32 - even the sewn-in size was 32. Lost the receipt and when I went to wear the shorts they were 38! Measured them with a tape measure to confirm that size was 38, not 32. This was a defective item with an incorrect size, which is probably why the mainstream store could not sell it and it ended up at Winners. The stores sell defective products based on my experience.”
“I don't shop there anymore after 2 bad experiences. They were obviously defective items which l did not notice until later.
Shoes different width which l wore out of store and promptly returned no problem.as my one foot could not STAY down in that SHOE while walking. Designer long winter coat...100.00 ...pockets we're sewn so small that only a kleenex would fit in them...unfortunately left in in closet to wear later in winter...bill not kept.
It is my opinion they sell IMPERFECT ITEMS.”
“I would give them zero stars if it was an option, and 1 star is too high for this so-called "WINNERS" it should be called "LOSERS". I have been shopping at this retail store for over decades and spent loads. But recently, their customer service is no longer up to par. Especially regarding clearance items. They are not proactive with checking their prices that it's accurate, and we as customers have to be subjected by their subtle hints that" we are the ones to change it". Hello Winners staff, are you aware that these stickers, once you try to pull it out, they start ripping. I used to work at a retail store, and we were told those stickers are very secure, and that we were trained to look for any type of rips if the price does not match on the scan. That's what you should look for instead of "accusing the customers" in a subtle way. Otherwise, honour the price if you do not belong to a scanner code of practice. But now I understand why Winners does not volunteer to do the Scanner Code of practice, because unfortunately they are not proactive in checking the price that they put on the items. Or unless you have a security person watching everyone who shops in the store and have proof that we are the ones that change the price, which is absurd, then treat your customer with the utmost RESPECT and in GOOD FAITH. And it was even a waste of time, contacting the head office with this complaint because it happened a few times. And not once did they ever say, we will contact the store to make sure that they will be proactive with checking prices, especially the clearance sticker price. Actually, I did advise them that I will go to the Media about this, and here it is. I did not appreciate and flabbergasted that the customer service, is not the way it used to be back in the 90s. Despite my BAD EXPERIENCE , I will continue to shop at Winners, but I will also continue TO MAKE NOISE WHENEVER IT HAPPENS AGAIN. You can count on that! So Winners, I hope you see my complaint and start doing your best to ensure that your prices, especially the clearance, that they are ACCURATE. And for us, customers who experience this issue will not have to be subjected by cashier, who do not know what it means to honour the price. This is on your Winners, if you made a mistake with the price then that's your fault not the customers, and you need to honour the price. Of course, I was able to have Winners honour their price. Because, they failed to do their job properly, and they need to be held accountable for their mistake, because they get paid to do a job. I truly hope they will deal with this issue, as I would hate to see this store crumble because of something they need to address seriously, as it's an inconvenience to customers, especially the ones that are too afraid to make a complaint regarding prices that are not accurate when it gets scanned. This is a Wake -up Call Winners. Have a nice day!”
“Winners used to be my favourite store but it is not anymore. The stores managers are rude and argumentative- what happened to all the well trained managers 🤨
The Westshore winners manager (Tracy)instead of trying to listen and calmly explain was argumentative and disrespectful. How was she made a manager without proper training in Customer Service. I was told that Winners doesn’t need to pack the purchase for a Customer anymore if they don’t want to …. With that kind of attitude and Customer training I predict the stores won’t last very long. It was my last time in Winners.”
“I bought a $25 token Christmas Gift card. When the person tried to redeemed it, it was empty. I was embarrassed. I'm sure she was as well. I went to the store. Stood in line fore 10 minutes for customer service. The lady asked me if I was sure that the person that I gave it to hadn't spent it. I felt embarrassed. It was like she was accusing me of stealing. Her supervisor wouldn't help me. Told me to phone head office Customer Relations. I asked for a Manger. The refused to see me but told the supervisor for me to phone head office. Phoned. Long menu followed by we are experiencing a larger thsn usual volume message. Sure they were. 40 minutes and someone finally helped me. The card was defective. No enough numbers. No apology. Go back to the store. Ask for the manager. They'll have your new card. Of course no manager. One of the clerks gave me a new card. Then the supervisor came over to tell me that she was right. The card wasn't good. No kidding. Maybe why I went there in the first place No apologies from anyone. Like they were doing me a big favor. Worst services that I've ever experienced. That's saying something. I'm 66 years old. I will never shop there again.”
“Hello
Earlier today Jan 27/2023 at around 2.0 p.m. I went to winners store at 4841 yonge street, to return a pant I bought for my brother a day before that was on sale. The pant is black in color size 42. It looks new, no dirt on it of any kind one of tag was still intact I had the price tag and the receipt. My brother tried the pant for a quick few seconds this morning but it didn't fit him. I presented everything to the employee at the cash register her name is close to saida. She looked at the pant and said that the pant had been used and that she didnt accept to return it. The pant looked very new had nothing on it other wise I wouldn't have bought it for my brother and I brought it back the same condition as I t was the day before. Now , I am on power wheelchair and I usually buy clothes and stationary from winners in same location and other location so I am a regular there and one other place. And sometimes I buy clothes and can't try them on in the store because I am tired and it's very inconvenient for me to try the clothes in the store. And always I returned clothes in the same condition I buy them. But today she refused twice to return the pant I told her tel me where the pant show that I've used it she couldn't support her argument. Another male employee came and said that he was going to call security but he didn't because he didn't have a case. So I went outside and found the security in the same building i showed him the pant and he confirmed that the pant is new. I told him that in order for me to return to that store she need to apologize because she stressed me for no reason. But the security is nice guy and thaTs not his job. For almost one year I've been buying alot of clothes and stationry from winners. But now I am thinking she is changing the return policy on me whenever she wants .shes the manager in that store. And why am I the exception. I asked for an apology the male employee said no on her behalf. I think I am being discriminated against and that I will not tolerate. I gave them the benefit of the doubt before and now I am fed up that's why I am writing this review. I will think 10 times before buying anything from winners because now I am thinking it might not be returned.
I would like to hear an apology from the manager female and the male person other wise I will never return to that location again and I will tel everybody I know about my experience.
Thank you hope to see a resolution.”
“Ordered a winner gift card for my daughter on Dec 13 for Christmas. Paid an extra $12 for express shipping. It is now Jan 2, with no delivery made. They said it would be guaranteed 3-4 business days. Multiple support emails sent with no response. Calls made into customer service only to be told they can’t help. You pay for express shipping and don’t even get a tracking number. They’re very quick to charge you, and then not help you whatsoever. Absolutely infuriating. I will never support any tjx company anymore.”
