“Winners at 45 Red Maple Road Richmond Hill ON 7pm
I always love shopping at Winner and this is the first time shopping at this location and would never come back again. My 11yrs was quietly reading by himself at a display chair which I see other people sitting around as well. A senior female staff at the jewelry department yelling out loud from across the counter gave mean and rude comments telling him to stand up and go away as he and another child was ruining the display chair. My son got scared and started sobbing and crying. If he is not allowed to sit there, he is old enough to understand you. You can just talk to him instead of yelling and harassing him loudly in front of the public. Employees should not interact with children in a way that is humiliating, shaming or frightening. This is totally unacceptable behaviour and I hope the head office will take this feedback seriously. My son saw a woman sitting at the same spot before him and the lady didn't say anything to her. Why pick a kid to shame on just because he is a child and looks weaker? Her attitude is totally inappropriate and disrespectful.”
“I had two items to try on. Went to the fitting room and hung them on the clothes rack. The girl that takes care of the fitting room got the tag with 2 on it so I picked up my two items thinking I could go ahead in and try them on , Then she says to me I need you to hang those back. She knew what I had already was giving,me my number. She made me feel like I was going to steal them even though she knew exactly what I had. I got mad and put her in her place. I wasn’t,happy. This is not the first time I’ve hadn’t to deal with her. She needs an attitude adjustment. I went in and tried on my two items. When I took them back the manager of the store was there. I explained what happened and I touched his arm just as a friendly gesture. I didn’t mean anything by it. He gave me a dirty look I apologized I didn’t mean anything by it I was just being friendly. I told him what happened. He apologized but to me it wasn’t sincere. I really like this manager I thought he would have been a little more understanding. Not happy bad customer service. This store is in Airdrie Alberta. Lee from Airdrie”
“I visited Winners in Markham #07043 today after not shopping there for quite some time, and unfortunately, the experience was mixed.
I initially went in to use a gift card I received over Christmas. At checkout, the cashier told me they were unable to scan the card and, due to store policy, could not manually enter the number. What made this more frustrating is the staff at the jewelry selection have been able to key in gift cards when scanning fails—so the inconsistency doesn’t make sense.
The manager was called over but didn’t offer any real solution or alternative. If there’s no flexibility or support for resolving basic issues like this, it raises the question of how helpful management is in these situations. The interaction felt dismissive and unhelpful.
That said, I had a much better experience in the jewelry section. The staff there were proactive and found an alternative way to resolve an issue so I could complete my purchase without any problems. That’s exactly the kind of initiative and customer care I would expect from management-level support.
Overall, the service feels inconsistent—some staff go above and beyond, while others stick rigidly to policy without offering solutions. Combined with a lack of appealing, up-to-date merchandise, the visit was underwhelming.
Disappointed with the experience and will not be returning.”
“This is awful. You walk in and there are dogs everywhere, barking at you. Don't they realize it's a store, not a park? Dogs are cute, but what's a dog doing there? I don't know why they allow them. It's going from bad to worse.”
“For a place that has so many really nice impulse purchase gifts in the treats and snacks section the big fragmented gluey price stickers make no sense. Impossible to remove, sticky glue left behind and package damaged. I stopped buying gifts from Winners. Too much work to clean up their price sticker mess. Couldn’t upload a photo error message try later or contact support. Waste of time.”
“🩳👔🥿👠👖👕🩴❌❌❌Winners and Marshalls have gone downhill. This Christmas, 90% of the stock looked like literal junk—it felt like shopping at a thrift store. I don’t know if they changed their buyers or if the fashion industry is just collapsing, but these used to be great stores. Now? There's absolutely nothing worth buying anymore.”
“Purchased Point Zero Jeans at Winners Brooksbank North Vancouver as a Xmas gift. After one wash/wear both pockets are completely shredded. Winners refused to refund for this DEFECTIVE item, even though it was in the return period. Buyer beware!”
“Very unpleased with return. Bought a Christmas gift and signed up for TJ MAXX card because clerk told me it’d save my receipts. Went to return a gift purchased less than 2 weeks prior (after waiting 20 mins in line), winners refused to give me a return as scannable barcode unavailable due to unwrapping of the gift. Winners staff unable to determine real price, guessed amount to give me as store credit instead. Bare minimum, winners should have record of store item prices to ensure accurate returns. Very disappointed considering I love buying clothes and items at winners, Marshalls, etc and often spend hundreds when I’m there. I will be shopping elsewhere after this experience leaving a bad impression.”
“Poor place to work , no proper training no good support from management, favouritism, poor pay . Discrimination by co workers, insulting behaviour by coordinators. Jaspreet Gill and Rina are the worst people at Winners Heartland Town Center Mississauga. They even judge customer as they are there to steal things . But appreciated by management like Sarika because of favouritism.”
“I had the worst experience as a customer at this specific location with cashier Venessa and a manager?? Lisa. I was returning the two dresses that I purchased couple of weeks ago at that specific location. One dress had a designer brand label but was priced $49.99 the other had their dummy code priced $12.00. I did not feel comfortable about the $49 dress as when I got home it had no inside labels etc. (material description). That is why I decided to return it back to the SAME location. The cashier Venessa started scanning the bar code on both of the dresses telling me it does not match? She called manager Lisa, this manager?? Told me that she will take some the receipt information and will Investigate it?? Also I was returning designer pants she told me code does not match but she will take them and also have it investigated? I felt so violated as if I was doing something wrong. If this store sold me fraudulent wrong and made me feel like I did something wrong. The way I was treated as a customer was unacceptable, the manager and cashier extremely unprofessional.”
“I went to this winners location in DUFFERIN mall on October 27 @ 10:30am and the lady at cashier would not mark down a pair of shoes that had some damage on them.
I asked politely and she said no. She asked me if I need a bag and I told her sorry I will not buy them and left.
If I were at a different location, I am positive that I would get a discount and purchase them. I will not be going to this location again.”
“I used to frequent the Winners stores locations: Gerry Fitzgerald, Red Maple and Yonge Street . Throughout the years the clothing lines have changed drastically and so has the clientele. The stores have changed not the most attractive appearance and comfort level Just huge and too well lit. . I would also have preferred more expensive pricing for better styles and quality and a nicer atmosphere .
The most hideous and what I have noticed ongoing and why I don’t frequent your stores is the filthy women’s washrooms. They are a true reminder of what kind of clientele you are getting in your stores. It’s disturbing and not appropriate. Time to change to a new look and new styles to have a store where decent clientele can shop.”
“They have a 10 day return “policy.” So after 10 days they will not give you a refund but instead will give you a gift card. I tried to return an item after 14 days and learned that this is their policy, so I received a gift card. It was a relatively small value item, so it’s certainly not about the money, but this is, to me, a ridiculous policy, and I am not aware of any other store that will not provide a refund after 10 days. I mean, if it was a gift that someone was trying to return, it would be basically impossible to meet their policy. In any event, I told them I would simply be giving away the gift card and would never shop there again. The gift card was given away and I will not be back there.”
“Bought some bath towels, 1st wash excessive dye run off, fraying, and lint that covered the whole load taking hours to remove from the rest of the laundry. These towels are so bad I threw them out.”
“Winners/Homesense Beacon Hill - it's becoming like a dog park. It was disgusting shopping for food at winners. It's very unhygienic lots of dogs walking around brushing your clothing while shopping. Dogs do not belong in the store, it belongs in the dog park. You go to winners to shop and have fun and spent lots of money not being bothered by barking dogs, and dogs brushing your clothes while shopping. Some people are allergic to dogs.”
