“I love Winners and Marshall's pretty much the only place I shop. I had a really disappointing experience at the Centre Mall Hamilton location on Thursday. I was christmas shopping for two family members who are very into makeup and skincare but picky about brands and ingredients. Since I was shopping a lot of Korean products I was having to Google info as the boxes are usually not in English. I had my cart pulled as close to me as I could and was not taking up a bunch of space while I researching. A sales associate working in the section made such an issue about me being there that eventually I left. She was stocking and was going around the section putting things here and there, fine. She kept getting irritated and pushing around me, shoving her hand in front of my face, acting like I was being such a bother. Saying "excuse me mam like super loud and irritated. Loud sighs, exasperated huffs and puffs. I was really annoying her by shopping in the store I guess? I tried moving around and going to different areas in the section but I seemed wherever I went ahe still needed to get up all over me and be annoyed. Like go do something else. There could've been a bunch of other tasks she probably could have gone and done until I left. It was extremely rude. I spend a lot of money in that store and was trying to do my diligence on the products I was getting as they are gifts and she made me feel like I was in the way of her very important stocking. It wasn't as if she was stocking one thing and I butted in and got in her way. She was in and out of a few isles putting things here and there yet couldn't work around me, or give me time and space and then stock in that spot. It makes me really not want to go back, the glares and the noises were out of line. I have worked in the service industry for years, you should not make people feel like your tasks are more important then the customers doing their shopping. I would've easily spent another 100 bucks instead I left and spent it at Shoppers. So hope she got her stocking done instead of Winners making that sale. Mint green sweater, headset. Medium height, dirty blonde hair and glasses I think. Not the first time I have been in and she has a look on her face like she ate something bad. That store needs some staff training, she isn't the only one. The lady that runs the dressing room is lovely, but there are a few bad apples that coukd use some training in how to be polite to customers.”
“Great store to come to but unlike Homesense there are no chairs for husband's to wait while their spouses go shopping. I enjoy waiting in Homesense but not winners. Please put some chairs up front so gusbands can be happy too”
“Would have given a 5 star except for the price stickers are getting very hard and annoying to remove . Trying to give presents and it takes so long to get rid of those sticky tags. Please, please change them.”
“I really like Winners, I always find good clothing etc. But I have noticed that the girls section is very stereotypical. I think girls should not have to wear that because they feel like they should. I get if you’re into that kind of thing and that’s perfectly fine.
I also get if your not into it and your only option is that at winners.”
“Hello,
As Winners stores are the only stores where we could find clothes, accessories, other things we need (not at the first try, but it is a greater probability than in other stores), we are happy with their return policy, there is a concern from our side. We think that some people take this advantage too far, they return clothes that were worn, coffee spotted, alterations applied. There are few ways to keep this policy going, educating the customers, train your team to be more careful, a separate customer service for returns. For me, it is a great way of shopping and having the possibility to try them home, to return in case that it is not a good match, so we have to find a way to keep this going for the benefit of us- the customers, and your business!!”
“It's time for Winners to implement a store policy regarding kids being let to run wild inside their stores. There's going to be an accident with the unsupervised kids running and screaming. It's YOUR RESPONSIBLITY to keep your kids with you and not let them act like they're in a park in public places. It's only responsible to watch your children and not put them and others at danger. I would feel sick if my cart accidentally collides with a running child. Just cause they are in the store doesn't mean they aren't your responsiblity. I've mentioned this to several managers at different Winners whom all said for me to please make a complaint to your head office and hopefully get them some help with controlling the problem. A written notice and over the loudspeaker for people to keep their kids with them and quiet supervised or leave them at home. This is serious.”
