“This was an unacceptable and upsetting experience at the Winners location in Mic Mac Mall, Dartmouth, Nova Scotia. A perfume was clearly marked at $9.99, but when I went to purchase it, I was told the price was $39.99 and the marked price would not be honored.
While pricing errors can happen, the real issue was how the situation was handled. The individual involved, Maggie, who identified herself as the manager, was rude, dismissive, and unprofessional. She stated, “This is not a grocery store like Walmart or Sport Chek where products are sold at the wrong displayed price,” in a condescending tone.
I calmly explained that I have worked at another Winners location and that when there is a pricing error, items are usually sold at the marked price. At that point, Maggie raised her voice and responded aggressively, “Not at this location.”
As a manager, her behavior was especially concerning. Her tone, body language, and manner of speaking felt racially discriminatory, and I was spoken to disrespectfully and made to feel embarrassed in front of others. This situation was never about the price difference — it was about basic respect and proper customer service, which were completely lacking.
There is absolutely no excuse for a manager to raise her voice at a customer or treat someone in a dismissive or discriminatory manner. I expect management or corporate to follow up on this complaint, address this behavior, and ensure proper customer service and anti-discrimination standards are upheld. Based on this experience, I cannot recommend this location.”
“I wanted to take a moment to recognize an exceptional employee at your store — Lucy, who works at the jewelry counter at the Milton location Nipissing rd
From the moment I approached the counter, Lucy made me feel welcomed and taken care of. She greeted me with a warm smile and genuine enthusiasm, which immediately set a positive tone for my shopping experience. What stood out most was her professionalism and deep knowledge of the jewelry pieces. She wasn’t just “selling” — she was genuinely helping.
I was looking for a gift for my daughter’s birthday and felt completely overwhelmed. Lucy took the time to listen to what I was looking for, asked thoughtful questions about my daughter’s style, and then carefully recommended a few pieces. She explained the materials, gave care tips, and even offered suggestions on how to pair the jewelry with outfits. Her patience and attention to detail were incredibly impressive.
She also made sure the piece I chose was wrapped beautifully and that I left with everything I needed. It was clear that she takes great pride in her work and cares about the customer experience.
You can tell that Lucy loves what she does — her energy, professionalism, and kindness truly elevate the entire shopping experience at Winners. Associates like her make a lasting impression, and honestly, she’s one of the reasons I’ll be returning to this store more often.
If you’re looking for someone who represents your brand with excellence and goes above and beyond for customers, Lucy is it. I hope she’s recognized for her hard work — she absolutely deserves it.”
“I was at the Nipissing Rd. store yesterday and had a great experience at the jewelry counter! The clerk Lucy was very helpful and patient while I wanted to see a few pieces! I left the store with a smile, such a great experience! I live in Oakville but will be back to this store for sure!”
“I was at your Woodbridge location on 200 Windflower Gate late Tuesday afternoon and was cashed out by a very pleasant male by the name of Ram. I had purchased a few things and one of my items had a pull on the top, so I had asked for a further discount and Kasturi did not give me a hard time and was very kind and proceeded with my discount. This is my favourite location and the clothing selection is on point. I could not be more happier. Customers service is not easy, so I appreciate those two who helped me. I’ll definitely be back. I hope they both get recognized for exceptional customer service.”
“I would like to share with you a very pleasant encounter I had with one of the worker at the Leaside location, code 702.
Her name is Hameeda and she impressed me, as someone with great work ethics, elegant manners, patience with the customers and a very balanced emotional presence.
The line up for purchasing clothing was really long today and she was the only one present at the cashier counter and yet, she was calm and present with every person even though people were unwilling to wait.
What an inspiration!!!
Congratulations for having someone like Hameeda, representing your company.
She is a real asset for Winners and an example of humanness and empathy for every customer, walking in that location.
Thank you for the opportunity to share the awesomeness of Hameeda.
Best regards,
Dr. Dory Balter”
“Re: 200 Windflower Gate location; It is rare these days to find true Customer Service and when you do it's important to recognize such employees. I frequent this location often and always receive excellent customer service and always with a SMILE!! Please recognize and relay my thanks to Maggie, MP and Julie, they make me feel like a valued and appreciated Customer!!! Survey #0277070704”
“I recently read some negative comments about Winners in a review, and I can’t understand why anyone would speak poorly about them. Here in Halifax, Canada, we have several Winners locations, and it’s the only store where I consistently find quality, brand-name clothes at great prices with good materials. I’ve been shopping there for many years, and everything has always been excellent—from the friendly customer service to the well-organized clothes. Without you winners store I truly don’t know where I’d find a wardrobe that fits me so well. 🩷”
“Love Winners, get everything I need, usually go in for clothes, but You gotta find their hidden electronics and body soap and stuff, Really A Great Deal!...”
“Elena M was a really nice woman, very patient with me and was able to communicate well in English since I’m not francophone. She even gave me a card in case I’d like to return my gift since I wasn’t sure if the ring would fit my friend from Ontario. Very considerate, loved that woman.”
“I had a fabulous very courteous young man help me with buying rubber slip ons with spikes to put on boots for ice.
His name was Aron, (not sure of Spelling). He works at the Alexis Neon mall store. He even brought a chair to the section for me to sit on. I really enjoy this Winners. They are so helpful and nice”
