The employees don't look overly happy at the Ottawa location. They look drained. I asked the girl at the counter if I could speak to the general manager about a issue she replied "hes not here very often, but I can call a supervisor" I found that very odd an employee would say their main manager isn't in the store often. Made me question why the employees looked very drained and tired. My interaction with the Male supervisor was unpleasant he was very snarky and snickering with a gay like additude. There was a issue with my receipt I just wanted rectified. Needless to say I left the store questioning the way they run a business. In the end another girl behind the cash helped with the issue I came in for. Not the manager or supervisor a young girl figured it out. This place left a bad empression, like everything was disorganized and stressed out staff.i think I'll try a different winners from now on.