“I had a bad experience with this manager at Winners store. Her and her other staff members are so Racist. Stop the mockery, and don’t be like the wicked devil that was cast out from heaven with his wicked angels. Don’t let the devil over power you. Stop Racism. Winners store on Pembina Hwy. I did not order anything, but i did bought something there that day. Ye without sin cast the first stone. I will never shop there again.”
“I didn't have any recipes, so I wanted to return one thing. Still, it is fresh and comes with a retail ticket. The cashier told me I had to take $7 off the original price if I wanted to return it. Venessa answered the phone when I contacted Winners on Bayfield Street in Barrie, Ontario. I tried to explain the situation to her, but she kept saying, "Rudy, I can't continue the conversation with you. sorry to call them. I was simply curious whether the rules had changed. Please don't be impolite or angry with consumers!”
“Worst Boxing Day sale I’ve ever been to at winners. It looked like all the Christmas merchandise had just been taken away (like coffee, candles, cosmetic sets, etc). A couple of rows of Christmas decor and other items that had been there for a few days and lots of damaged items. I used to shop at winners a lot but not anymore… super disappointing.”
“Would have given a 5 star except for the price stickers are getting very hard and annoying to remove . Trying to give presents and it takes so long to get rid of those sticky tags. Please, please change them.”
“Unfortunately I had one of the worst experiences I have ever encountered at a Marshall’s store in Winnipeg.
Definitely a discriminatory issue with an employee who would not accept a return I had, all tags on the item with receipt.
I called and spoke with head office, and the woman I spoke with was very empathetic.
She worked hard to resolve the matter and guaranteed that the district manager would call with an apology. However, it’s been weeks and still no apology.
I’m a teacher in my community and I understand that we are all busy, but if you say you’re going to do something to rectify a situation, then you should be held accountable to do so.
I’m so disappointed and will not be returning to this store and will be sharing my experience with everyone I know.
It’s a shame this wasn’t taken seriously, your customer service should be of the utmost importance.
Regards, J”
“Love Winners, get everything I need, usually go in for clothes, but You gotta find their hidden electronics and body soap and stuff, Really A Great Deal!...”
“Wanted to buy a purse that had a Marshalls tag of 34.99. Great just what i wanted then i get to the cash. The cashier checked with a lady who said yes that was the price she just needed to put a winners ticket on it. Then the other lady comes back with the same purse and says no its 59.99. I told them they could keep it. When i called the head office to complain she gave me the run around and said shed get back to me. 3 days later i get a response. Oh this was priced on American dollars and it should have been explained to me. Worst service and im sure they dont care that it will be a long yime before i go there again if ever”
“The ladies washroom so gross, there was large chunks of vomit in one of the stalls and a sink was full. Even worse an employee went in, used it, left without washing their hands & never reported the state of the room. I followed her and reported the condition to another employee.”
“Last month I buy a luggage, on my way back from tri it broke in the back.
Winner won't refun me for domage, the compagny neither cause it from U S and I don't have a mail box to sentca new one bad service both part. Winner won't take back any luggage you buy if they defect. Iam jot happy with this result .”
“Bought a pair of shorts clearly marked as size 32 - even the sewn-in size was 32. Lost the receipt and when I went to wear the shorts they were 38! Measured them with a tape measure to confirm that size was 38, not 32. This was a defective item with an incorrect size, which is probably why the mainstream store could not sell it and it ended up at Winners. The stores sell defective products based on my experience.”
“I don't shop there anymore after 2 bad experiences. They were obviously defective items which l did not notice until later.
Shoes different width which l wore out of store and promptly returned no problem.as my one foot could not STAY down in that SHOE while walking. Designer long winter coat...100.00 ...pockets we're sewn so small that only a kleenex would fit in them...unfortunately left in in closet to wear later in winter...bill not kept.
It is my opinion they sell IMPERFECT ITEMS.”
“I really like Winners, I always find good clothing etc. But I have noticed that the girls section is very stereotypical. I think girls should not have to wear that because they feel like they should. I get if you’re into that kind of thing and that’s perfectly fine.
I also get if your not into it and your only option is that at winners.”
“The clothes and underwear at Winners are of the poorest quality I've ever experienced purchasing. Every single pair of underwear I've purchased here has unraveled. I've bought underwear for other stores of supposedly lesser quality that has lasted me for many years without issue. I'll be buying my clothing from giant tiger and walmart from now on.”
“Hello,
As Winners stores are the only stores where we could find clothes, accessories, other things we need (not at the first try, but it is a greater probability than in other stores), we are happy with their return policy, there is a concern from our side. We think that some people take this advantage too far, they return clothes that were worn, coffee spotted, alterations applied. There are few ways to keep this policy going, educating the customers, train your team to be more careful, a separate customer service for returns. For me, it is a great way of shopping and having the possibility to try them home, to return in case that it is not a good match, so we have to find a way to keep this going for the benefit of us- the customers, and your business!!”
“I would give them zero stars if it was an option, and 1 star is too high for this so-called "WINNERS" it should be called "LOSERS". I have been shopping at this retail store for over decades and spent loads. But recently, their customer service is no longer up to par. Especially regarding clearance items. They are not proactive with checking their prices that it's accurate, and we as customers have to be subjected by their subtle hints that" we are the ones to change it". Hello Winners staff, are you aware that these stickers, once you try to pull it out, they start ripping. I used to work at a retail store, and we were told those stickers are very secure, and that we were trained to look for any type of rips if the price does not match on the scan. That's what you should look for instead of "accusing the customers" in a subtle way. Otherwise, honour the price if you do not belong to a scanner code of practice. But now I understand why Winners does not volunteer to do the Scanner Code of practice, because unfortunately they are not proactive in checking the price that they put on the items. Or unless you have a security person watching everyone who shops in the store and have proof that we are the ones that change the price, which is absurd, then treat your customer with the utmost RESPECT and in GOOD FAITH. And it was even a waste of time, contacting the head office with this complaint because it happened a few times. And not once did they ever say, we will contact the store to make sure that they will be proactive with checking prices, especially the clearance sticker price. Actually, I did advise them that I will go to the Media about this, and here it is. I did not appreciate and flabbergasted that the customer service, is not the way it used to be back in the 90s. Despite my BAD EXPERIENCE , I will continue to shop at Winners, but I will also continue TO MAKE NOISE WHENEVER IT HAPPENS AGAIN. You can count on that! So Winners, I hope you see my complaint and start doing your best to ensure that your prices, especially the clearance, that they are ACCURATE. And for us, customers who experience this issue will not have to be subjected by cashier, who do not know what it means to honour the price. This is on your Winners, if you made a mistake with the price then that's your fault not the customers, and you need to honour the price. Of course, I was able to have Winners honour their price. Because, they failed to do their job properly, and they need to be held accountable for their mistake, because they get paid to do a job. I truly hope they will deal with this issue, as I would hate to see this store crumble because of something they need to address seriously, as it's an inconvenience to customers, especially the ones that are too afraid to make a complaint regarding prices that are not accurate when it gets scanned. This is a Wake -up Call Winners. Have a nice day!”
“Winners used to be my favourite store but it is not anymore. The stores managers are rude and argumentative- what happened to all the well trained managers 🤨
The Westshore winners manager (Tracy)instead of trying to listen and calmly explain was argumentative and disrespectful. How was she made a manager without proper training in Customer Service. I was told that Winners doesn’t need to pack the purchase for a Customer anymore if they don’t want to …. With that kind of attitude and Customer training I predict the stores won’t last very long. It was my last time in Winners.”
