“I have been an extremely loyal customer since 2007. Purchased thousands of merchandise, almost always not returning items. During the pandemic l haven't shopped for over two years. About 6 weeks ago l finally felt comfortable enough to go out and shop again. Today l was heartbroken because l came back to bring back one dress that l purchased about a week ago without a receipt. I was told that l couldn't bring back anything without a receipt. Goodbye winners l will be shopping elsewhere.”
“It used to be fairly good. Never as good as TJMAX in us. Lately I have gone over few times overcrowded racks with bad cheep junk.
Better learn the lesson Target Canada did.
Target Canada was nothing like the us one. Canadians are not stupid.”
“Elena M was a really nice woman, very patient with me and was able to communicate well in English since I’m not francophone. She even gave me a card in case I’d like to return my gift since I wasn’t sure if the ring would fit my friend from Ontario. Very considerate, loved that woman.”
“I have been buying from winners and home sense for years. May be for about good 15 years. But today something strange happened. I bought an item from winners few days ago and I went to return it to the other store close to me and they refused to return it. They said that they have similar item in store for lesser price so I should return it to the same store. So weird to hear this. But winners should start putting some more info about the item purchased. Instead of just household. There r 100s of items in household holding the same number but prices r more or less. There is no proof of purchased item was expensive. It was very embarrassing for me, when the manager asked me if I paid this amount written on the item.”
“I was at the winners location 650 Matheson Blvd W. I was purchasing several sale items and had gone to the cash to pay. cashier decided to take all of items and started checking their tags and stickers. And this time again cashier did not tell why she was doing this, or ask me if it was okay. She told me that it was too low of a price???? I asked her if the discount was done by the store as I do know that it can be verified on the original tags all of which were still attached by security tag. NO WAY I WOULD have been able to switch tags?? or if I did put on another 'SALE' PRICE it would not match the original tag which is still attached by security tag!! ANYWAY it gets better this cashier gave this one specific dress to head co-ordinator. Dress Finders Keepers (not a huge brand) it has original price as $69 and reduced to $9. She takes the item and goes away to check? and in mean time the cashier starts to scan and check all the other tags??? the cashier telling me that she does not see this sale price for this jacket in the system..... AGAIN I asked her who put that sale price on the item???? This whole experience was extremely humiliating and in violation of consumer protection act. the coordinator brought back the dress all of the tags and discounted prices where legit but not the unprofessional behaviour of the winners??? staff”
“Terrible quality of clothes. Way worse than Zellers ever been. When Winners opened, they had beautiful selection, but now Winners only sells garbage, not even worse looking at.”
“I bought an Air Purifier from Winners on April 4 2021 because of my allergies at an amazing price, I was glad to find one at the even though I went in for something else. I used it the first night and I noticed a difference in the air quality in my apartment. I was able to sleep well without a stuffy nose.”
“The employees don't look overly happy at the Ottawa location. They look drained. I asked the girl at the counter if I could speak to the general manager about a issue she replied "hes not here very often, but I can call a supervisor" I found that very odd an employee would say their main manager isn't in the store often. Made me question why the employees looked very drained and tired. My interaction with the Male supervisor was unpleasant he was very snarky and snickering with a gay like additude. There was a issue with my receipt I just wanted rectified. Needless to say I left the store questioning the way they run a business. In the end another girl behind the cash helped with the issue I came in for. Not the manager or supervisor a young girl figured it out. This place left a bad empression, like everything was disorganized and stressed out staff.i think I'll try a different winners from now on.”
“I had a fabulous very courteous young man help me with buying rubber slip ons with spikes to put on boots for ice.
His name was Aron, (not sure of Spelling). He works at the Alexis Neon mall store. He even brought a chair to the section for me to sit on. I really enjoy this Winners. They are so helpful and nice”
“Your staff raised her voice on me and told me “next time you MUST Call me same day”, when I showed her the check with mistake (item I never bought). Check dated 13/10. You are thieves, inhuman creatures
No , I can’t add the photo of the check. I was so shocked that someone can make a mistake and then yeall at me - that I left your cheap disgusting place”
“I visited the Winners store today and they refused me to go inside at 5:42 pm. The current situation is understandable and I patiently offered them that I can wait while the store capacity is full. Once few people are out of the store, I will go inside, no problem. The manager then stated that we are now closed for today and can’t take customers. The closing time was well verified by calling at the store today . At 5:42 pm, she denied a customer to walk in the store that is well before the scheduled store closing time. Why would the store keep that time if they can’t let customers in. I would never go to Winners again. Worst experience ever!
Regards
Ramy”
“I am a loyal customer at Winners, and have been for the past decade. The staff in particular is great because you really feel the friendly family vibes from them. Unfortunately, the winners head department does not care for the health and well-being of their staff. It is beyond me how all other stores in the malls have closed their doors in response to COVID19 and are contributing to social distancing, and Winners remains open and forces its workers to show up to work. There are mothers and children working at Winners and they should not be forced to go into work and should rather be spending time home with their families. Winners must take action before it is too late! I am so disappointed. Do not play with peoples lives.”
“The prices were ok for the quality offered. Not cheap though. Went to the Sheppard younge branch and the customer service lady Nadira was super helpful.”
“The lady associate at jewelry counter in Richmond Hill ON on Yonge St. Was extremely rude! I was trying to return small item today January 16,2020. The item was purchased in Aurora store and ticketed wrong! The price was $28.00. She treated me like I did something wrong and even told me I was annoying! She kept repeating herself over and over again like I was an imbecile.
On the other hand the store manager was very helpful and nice and we resolved the problem.
I would suggest to Winners to train their employees not to be rude to their customers.
I won’t return to this location because of this rude associate.”
