I bought a $25 token Christmas Gift card. When the person tried to redeemed it, it was empty. I was embarrassed. I'm sure she was as well. I went to the store. Stood in line fore 10 minutes for customer service. The lady asked me if I was sure that the person that I gave it to hadn't spent it. I felt embarrassed. It was like she was accusing me of stealing. Her supervisor wouldn't help me. Told me to phone head office Customer Relations. I asked for a Manger. The refused to see me but told the supervisor for me to phone head office. Phoned. Long menu followed by we are experiencing a larger thsn usual volume message. Sure they were. 40 minutes and someone finally helped me. The card was defective. No enough numbers. No apology. Go back to the store. Ask for the manager. They'll have your new card. Of course no manager. One of the clerks gave me a new card. Then the supervisor came over to tell me that she was right. The card wasn't good. No kidding. Maybe why I went there in the first place No apologies from anyone. Like they were doing me a big favor. Worst services that I've ever experienced. That's saying something. I'm 66 years old. I will never shop there again.