“Purchased Point Zero Jeans at Winners Brooksbank North Vancouver as a Xmas gift. After one wash/wear both pockets are completely shredded. Winners refused to refund for this DEFECTIVE item, even though it was in the return period. Buyer beware!”
“This was an unacceptable and upsetting experience at the Winners location in Mic Mac Mall, Dartmouth, Nova Scotia. A perfume was clearly marked at $9.99, but when I went to purchase it, I was told the price was $39.99 and the marked price would not be honored.
While pricing errors can happen, the real issue was how the situation was handled. The individual involved, Maggie, who identified herself as the manager, was rude, dismissive, and unprofessional. She stated, “This is not a grocery store like Walmart or Sport Chek where products are sold at the wrong displayed price,” in a condescending tone.
I calmly explained that I have worked at another Winners location and that when there is a pricing error, items are usually sold at the marked price. At that point, Maggie raised her voice and responded aggressively, “Not at this location.”
As a manager, her behavior was especially concerning. Her tone, body language, and manner of speaking felt racially discriminatory, and I was spoken to disrespectfully and made to feel embarrassed in front of others. This situation was never about the price difference — it was about basic respect and proper customer service, which were completely lacking.
There is absolutely no excuse for a manager to raise her voice at a customer or treat someone in a dismissive or discriminatory manner. I expect management or corporate to follow up on this complaint, address this behavior, and ensure proper customer service and anti-discrimination standards are upheld. Based on this experience, I cannot recommend this location.”
“Very unpleased with return. Bought a Christmas gift and signed up for TJ MAXX card because clerk told me it’d save my receipts. Went to return a gift purchased less than 2 weeks prior (after waiting 20 mins in line), winners refused to give me a return as scannable barcode unavailable due to unwrapping of the gift. Winners staff unable to determine real price, guessed amount to give me as store credit instead. Bare minimum, winners should have record of store item prices to ensure accurate returns. Very disappointed considering I love buying clothes and items at winners, Marshalls, etc and often spend hundreds when I’m there. I will be shopping elsewhere after this experience leaving a bad impression.”
“I love Winners and Marshall's pretty much the only place I shop. I had a really disappointing experience at the Centre Mall Hamilton location on Thursday. I was christmas shopping for two family members who are very into makeup and skincare but picky about brands and ingredients. Since I was shopping a lot of Korean products I was having to Google info as the boxes are usually not in English. I had my cart pulled as close to me as I could and was not taking up a bunch of space while I researching. A sales associate working in the section made such an issue about me being there that eventually I left. She was stocking and was going around the section putting things here and there, fine. She kept getting irritated and pushing around me, shoving her hand in front of my face, acting like I was being such a bother. Saying "excuse me mam like super loud and irritated. Loud sighs, exasperated huffs and puffs. I was really annoying her by shopping in the store I guess? I tried moving around and going to different areas in the section but I seemed wherever I went ahe still needed to get up all over me and be annoyed. Like go do something else. There could've been a bunch of other tasks she probably could have gone and done until I left. It was extremely rude. I spend a lot of money in that store and was trying to do my diligence on the products I was getting as they are gifts and she made me feel like I was in the way of her very important stocking. It wasn't as if she was stocking one thing and I butted in and got in her way. She was in and out of a few isles putting things here and there yet couldn't work around me, or give me time and space and then stock in that spot. It makes me really not want to go back, the glares and the noises were out of line. I have worked in the service industry for years, you should not make people feel like your tasks are more important then the customers doing their shopping. I would've easily spent another 100 bucks instead I left and spent it at Shoppers. So hope she got her stocking done instead of Winners making that sale. Mint green sweater, headset. Medium height, dirty blonde hair and glasses I think. Not the first time I have been in and she has a look on her face like she ate something bad. That store needs some staff training, she isn't the only one. The lady that runs the dressing room is lovely, but there are a few bad apples that coukd use some training in how to be polite to customers.”
“Poor place to work , no proper training no good support from management, favouritism, poor pay . Discrimination by co workers, insulting behaviour by coordinators. Jaspreet Gill and Rina are the worst people at Winners Heartland Town Center Mississauga. They even judge customer as they are there to steal things . But appreciated by management like Sarika because of favouritism.”
“I had the worst experience as a customer at this specific location with cashier Venessa and a manager?? Lisa. I was returning the two dresses that I purchased couple of weeks ago at that specific location. One dress had a designer brand label but was priced $49.99 the other had their dummy code priced $12.00. I did not feel comfortable about the $49 dress as when I got home it had no inside labels etc. (material description). That is why I decided to return it back to the SAME location. The cashier Venessa started scanning the bar code on both of the dresses telling me it does not match? She called manager Lisa, this manager?? Told me that she will take some the receipt information and will Investigate it?? Also I was returning designer pants she told me code does not match but she will take them and also have it investigated? I felt so violated as if I was doing something wrong. If this store sold me fraudulent wrong and made me feel like I did something wrong. The way I was treated as a customer was unacceptable, the manager and cashier extremely unprofessional.”
“I went to this winners location in DUFFERIN mall on October 27 @ 10:30am and the lady at cashier would not mark down a pair of shoes that had some damage on them.
I asked politely and she said no. She asked me if I need a bag and I told her sorry I will not buy them and left.
If I were at a different location, I am positive that I would get a discount and purchase them. I will not be going to this location again.”
“I wanted to take a moment to recognize an exceptional employee at your store — Lucy, who works at the jewelry counter at the Milton location Nipissing rd
From the moment I approached the counter, Lucy made me feel welcomed and taken care of. She greeted me with a warm smile and genuine enthusiasm, which immediately set a positive tone for my shopping experience. What stood out most was her professionalism and deep knowledge of the jewelry pieces. She wasn’t just “selling” — she was genuinely helping.
I was looking for a gift for my daughter’s birthday and felt completely overwhelmed. Lucy took the time to listen to what I was looking for, asked thoughtful questions about my daughter’s style, and then carefully recommended a few pieces. She explained the materials, gave care tips, and even offered suggestions on how to pair the jewelry with outfits. Her patience and attention to detail were incredibly impressive.
She also made sure the piece I chose was wrapped beautifully and that I left with everything I needed. It was clear that she takes great pride in her work and cares about the customer experience.
You can tell that Lucy loves what she does — her energy, professionalism, and kindness truly elevate the entire shopping experience at Winners. Associates like her make a lasting impression, and honestly, she’s one of the reasons I’ll be returning to this store more often.
If you’re looking for someone who represents your brand with excellence and goes above and beyond for customers, Lucy is it. I hope she’s recognized for her hard work — she absolutely deserves it.”
“I was at the Nipissing Rd. store yesterday and had a great experience at the jewelry counter! The clerk Lucy was very helpful and patient while I wanted to see a few pieces! I left the store with a smile, such a great experience! I live in Oakville but will be back to this store for sure!”
“I used to frequent the Winners stores locations: Gerry Fitzgerald, Red Maple and Yonge Street . Throughout the years the clothing lines have changed drastically and so has the clientele. The stores have changed not the most attractive appearance and comfort level Just huge and too well lit. . I would also have preferred more expensive pricing for better styles and quality and a nicer atmosphere .
The most hideous and what I have noticed ongoing and why I don’t frequent your stores is the filthy women’s washrooms. They are a true reminder of what kind of clientele you are getting in your stores. It’s disturbing and not appropriate. Time to change to a new look and new styles to have a store where decent clientele can shop.”
“I was at your Woodbridge location on 200 Windflower Gate late Tuesday afternoon and was cashed out by a very pleasant male by the name of Ram. I had purchased a few things and one of my items had a pull on the top, so I had asked for a further discount and Kasturi did not give me a hard time and was very kind and proceeded with my discount. This is my favourite location and the clothing selection is on point. I could not be more happier. Customers service is not easy, so I appreciate those two who helped me. I’ll definitely be back. I hope they both get recognized for exceptional customer service.”
“Great store to come to but unlike Homesense there are no chairs for husband's to wait while their spouses go shopping. I enjoy waiting in Homesense but not winners. Please put some chairs up front so gusbands can be happy too”
“I would like to share with you a very pleasant encounter I had with one of the worker at the Leaside location, code 702.
Her name is Hameeda and she impressed me, as someone with great work ethics, elegant manners, patience with the customers and a very balanced emotional presence.
The line up for purchasing clothing was really long today and she was the only one present at the cashier counter and yet, she was calm and present with every person even though people were unwilling to wait.
What an inspiration!!!
Congratulations for having someone like Hameeda, representing your company.
She is a real asset for Winners and an example of humanness and empathy for every customer, walking in that location.
Thank you for the opportunity to share the awesomeness of Hameeda.
Best regards,
Dr. Dory Balter”
“You have to dig deep to find quality. I miss the old times when the customer was put first. Now you spend lots of money, and they don't even offer a bag to carry out. You have to pay for a costly bag that they sell in-store to enhance their profit. It is a big scam dressed as eco-friendly. It is greenwashing. I went to another store carrying my shopping in my hands, and they saw my situation and offered me a bag for free.”
“Re: 200 Windflower Gate location; It is rare these days to find true Customer Service and when you do it's important to recognize such employees. I frequent this location often and always receive excellent customer service and always with a SMILE!! Please recognize and relay my thanks to Maggie, MP and Julie, they make me feel like a valued and appreciated Customer!!! Survey #0277070704”
