“Hello,
As Winners stores are the only stores where we could find clothes, accessories, other things we need (not at the first try, but it is a greater probability than in other stores), we are happy with their return policy, there is a concern from our side. We think that some people take this advantage too far, they return clothes that were worn, coffee spotted, alterations applied. There are few ways to keep this policy going, educating the customers, train your team to be more careful, a separate customer service for returns. For me, it is a great way of shopping and having the possibility to try them home, to return in case that it is not a good match, so we have to find a way to keep this going for the benefit of us- the customers, and your business!!”
“I would give them zero stars if it was an option, and 1 star is too high for this so-called "WINNERS" it should be called "LOSERS". I have been shopping at this retail store for over decades and spent loads. But recently, their customer service is no longer up to par. Especially regarding clearance items. They are not proactive with checking their prices that it's accurate, and we as customers have to be subjected by their subtle hints that" we are the ones to change it". Hello Winners staff, are you aware that these stickers, once you try to pull it out, they start ripping. I used to work at a retail store, and we were told those stickers are very secure, and that we were trained to look for any type of rips if the price does not match on the scan. That's what you should look for instead of "accusing the customers" in a subtle way. Otherwise, honour the price if you do not belong to a scanner code of practice. But now I understand why Winners does not volunteer to do the Scanner Code of practice, because unfortunately they are not proactive in checking the price that they put on the items. Or unless you have a security person watching everyone who shops in the store and have proof that we are the ones that change the price, which is absurd, then treat your customer with the utmost RESPECT and in GOOD FAITH. And it was even a waste of time, contacting the head office with this complaint because it happened a few times. And not once did they ever say, we will contact the store to make sure that they will be proactive with checking prices, especially the clearance sticker price. Actually, I did advise them that I will go to the Media about this, and here it is. I did not appreciate and flabbergasted that the customer service, is not the way it used to be back in the 90s. Despite my BAD EXPERIENCE , I will continue to shop at Winners, but I will also continue TO MAKE NOISE WHENEVER IT HAPPENS AGAIN. You can count on that! So Winners, I hope you see my complaint and start doing your best to ensure that your prices, especially the clearance, that they are ACCURATE. And for us, customers who experience this issue will not have to be subjected by cashier, who do not know what it means to honour the price. This is on your Winners, if you made a mistake with the price then that's your fault not the customers, and you need to honour the price. Of course, I was able to have Winners honour their price. Because, they failed to do their job properly, and they need to be held accountable for their mistake, because they get paid to do a job. I truly hope they will deal with this issue, as I would hate to see this store crumble because of something they need to address seriously, as it's an inconvenience to customers, especially the ones that are too afraid to make a complaint regarding prices that are not accurate when it gets scanned. This is a Wake -up Call Winners. Have a nice day!”
“Winners used to be my favourite store but it is not anymore. The stores managers are rude and argumentative- what happened to all the well trained managers 🤨
The Westshore winners manager (Tracy)instead of trying to listen and calmly explain was argumentative and disrespectful. How was she made a manager without proper training in Customer Service. I was told that Winners doesn’t need to pack the purchase for a Customer anymore if they don’t want to …. With that kind of attitude and Customer training I predict the stores won’t last very long. It was my last time in Winners.”
“I bought a $25 token Christmas Gift card. When the person tried to redeemed it, it was empty. I was embarrassed. I'm sure she was as well. I went to the store. Stood in line fore 10 minutes for customer service. The lady asked me if I was sure that the person that I gave it to hadn't spent it. I felt embarrassed. It was like she was accusing me of stealing. Her supervisor wouldn't help me. Told me to phone head office Customer Relations. I asked for a Manger. The refused to see me but told the supervisor for me to phone head office. Phoned. Long menu followed by we are experiencing a larger thsn usual volume message. Sure they were. 40 minutes and someone finally helped me. The card was defective. No enough numbers. No apology. Go back to the store. Ask for the manager. They'll have your new card. Of course no manager. One of the clerks gave me a new card. Then the supervisor came over to tell me that she was right. The card wasn't good. No kidding. Maybe why I went there in the first place No apologies from anyone. Like they were doing me a big favor. Worst services that I've ever experienced. That's saying something. I'm 66 years old. I will never shop there again.”
“Hello
Earlier today Jan 27/2023 at around 2.0 p.m. I went to winners store at 4841 yonge street, to return a pant I bought for my brother a day before that was on sale. The pant is black in color size 42. It looks new, no dirt on it of any kind one of tag was still intact I had the price tag and the receipt. My brother tried the pant for a quick few seconds this morning but it didn't fit him. I presented everything to the employee at the cash register her name is close to saida. She looked at the pant and said that the pant had been used and that she didnt accept to return it. The pant looked very new had nothing on it other wise I wouldn't have bought it for my brother and I brought it back the same condition as I t was the day before. Now , I am on power wheelchair and I usually buy clothes and stationary from winners in same location and other location so I am a regular there and one other place. And sometimes I buy clothes and can't try them on in the store because I am tired and it's very inconvenient for me to try the clothes in the store. And always I returned clothes in the same condition I buy them. But today she refused twice to return the pant I told her tel me where the pant show that I've used it she couldn't support her argument. Another male employee came and said that he was going to call security but he didn't because he didn't have a case. So I went outside and found the security in the same building i showed him the pant and he confirmed that the pant is new. I told him that in order for me to return to that store she need to apologize because she stressed me for no reason. But the security is nice guy and thaTs not his job. For almost one year I've been buying alot of clothes and stationry from winners. But now I am thinking she is changing the return policy on me whenever she wants .shes the manager in that store. And why am I the exception. I asked for an apology the male employee said no on her behalf. I think I am being discriminated against and that I will not tolerate. I gave them the benefit of the doubt before and now I am fed up that's why I am writing this review. I will think 10 times before buying anything from winners because now I am thinking it might not be returned.
I would like to hear an apology from the manager female and the male person other wise I will never return to that location again and I will tel everybody I know about my experience.
Thank you hope to see a resolution.”
“We visited Winners 3105 Highway 7 Markham this afternoon at about 2pm. My wife asked a chubby lady staff at the door where the washroom is？ She answered no washroom， and said go to Home Depot. So I went. After going to Home Depot ， come back & discovered washroom is located in the farthest left corner of this store. I lost the mood to shop in this store any more. How dare a staff lying to customers!
Btw I am handicapped with severe hip arthritis. We are regular customers of this store as we live in Markham. Next time I want to buy anything I will give myself a second thought . I feel Winners don’t welcome us. Why go there ? The tone of the chubby staff very rude too”
“Ordered a winner gift card for my daughter on Dec 13 for Christmas. Paid an extra $12 for express shipping. It is now Jan 2, with no delivery made. They said it would be guaranteed 3-4 business days. Multiple support emails sent with no response. Calls made into customer service only to be told they can’t help. You pay for express shipping and don’t even get a tracking number. They’re very quick to charge you, and then not help you whatsoever. Absolutely infuriating. I will never support any tjx company anymore.”
“I was checking out number of items today. When the sales lady got to a sweater, she said this is the wrong price and IMMEDIATELY RIPPED OFF the clearance sticker. I asked her to stop and she didn’t, I asked her to call the manager and the manager would not honour the price. I have uploaded a picture of the item, after the sales clerk ripped off the sticker and stuck it back on for the picture and the manager who would not make this right!”
“I absolutely LOVE Winners, but I HATE that every time I go there, I run into a damn dog. I have a huge phobia/fear of dogs. It is absolutely disgusting that they allow an animal in a store. VERY unsanitary and disrespectful to those who hate dogs. Makes me think twice before stepping foot into Winners for that reason alone. Otherwise I absolutely love that store!!”
“Men Beware You are buying women's clothing.
Zipper, pocket, fit or pattern. You are buying a woman's ( whatever size it says s,m,l + you are buying a female ribcage or waist. Beware before you buy. Zipper. Right hand push down and left hand pull up, Pockets are also another indicator of "Who" these garments are meant to fit. I get it Men are irrelevant and have not the mind to pick out clothing for themselves without approval from ... Yes .. you.... Guess what... I have taste... Obviously the Buyers or pretend to be Buyers fail at their Job. Plain and simple... You have not the right to force me to Zipper on your side.... To button on your side or to accept That's just the way We are doing it. Take everything thing else but let me have my dignity. Let me have my Zipper. Let me have a Man's fit without being called whatever You may call Winner s.
The Gospel According to Her
Thank you for telling me I Am Not Welcome at Winners Department Store or any of your seriously flawed Automatic Voice System to get a proper response.
I am pity all the guys who get stuff from Winner's this year. Her Closet will be full and the get nutting.
Sincerely
Proud to be a Guy, And Proud to be Gay
Can I still say that?
You need a better educated Buyer. The one you have has little or no experience in Men's Clothing or size differencing Gender for fit not Politics. You're supposed to be the more intelligent prove it. Now check your stock and prove me wrong then go back to school. Measurements honey. . My Ribcage is different. Look before you buy.. seriously, Her closet in is full of clothes meant for you.
Sincerely,
Oh yeah, check out the ( sarcastically said, the IVR at said company, Menswear does not exist) and prove me wrong. Seriously. I guess not all profiles know all. So I have a solution
A shunned male from Winner's
Her Department Store”
“I had a jacket that I purchased for around $50 from Winners last month. After attempting to return the item because there were rips in the sleeves, they refused to take the item back. I guess their policy is to never take things back that have been worn. If this is true, then the measure of a clothing item's quality would never be known. My family comes from a clothing retail background, and this would never have been an issue. The item could simply be returned to the company, and the retail outlet would be reimbursed. What happened to the idea that a customer comes first? I'm one amongst you that when I see something like this happen - even after spending large sums of money at chosen companies I refuse to go back. I wonder if these companies know that customers built up one at a time can easily be lost the same way - never to return again. I advise looking into the store's return policy before ever walking into the store.”
“Manager attacked me in the store before I could reach the cashier with my 139 dollar Sorel boots because I had put shampoo into my carry bag to take to the cashier from my cart. I was falsely accused and and banned from the store. I've spent thousands at that store and most of their clothes are garbage. I'd look for shoes there but not anymore. They'd usually have major flaws anyway. Never again Winners thanks for the humiliation. Never shop at Winners.”
“at the Queensway location, I found a dress on the floor without the price, when I was cashing out I asked the cashier for a price check. She got the merchandiser Sandra to come back with her price of $280 for BA&SH dress retailed $450. I pointed out to the merchandiser that another same brand dress on the floor was priced at $99 (retailed $360). this merchandiser was extremely rude saying that this is the price. the poor cashier kept apologizing to me for this SANDRA rude behavior. HOW LEGAL IS IT FOR merchants to make up pricing/doubling the price of the items? COMPANY SHOULD train their employees not just HAVE KNOWLEDGE OF THE PRODUCTS AND PRICING BUT CUSTOMER SERVICE. this merchandiser SANDRA was extremely RUDE and had no product knowledge.”
“Hello
I need to talk with customer service or the HR department about one of the managers in the Winners ( Location is : 10520 Yonge St, Richmond Hill, ON L4C 3C7). She was so rude to me and yelled at me. This behaviour from an manager in your store is a very shocking it hurt my feelings.
I was wondering if we can have a meeting about details before I take the next step.
Please connect me with this email
elhambajelan@yahoo.com”
“It's time for Winners to implement a store policy regarding kids being let to run wild inside their stores. There's going to be an accident with the unsupervised kids running and screaming. It's YOUR RESPONSIBLITY to keep your kids with you and not let them act like they're in a park in public places. It's only responsible to watch your children and not put them and others at danger. I would feel sick if my cart accidentally collides with a running child. Just cause they are in the store doesn't mean they aren't your responsiblity. I've mentioned this to several managers at different Winners whom all said for me to please make a complaint to your head office and hopefully get them some help with controlling the problem. A written notice and over the loudspeaker for people to keep their kids with them and quiet supervised or leave them at home. This is serious.”
