Hello Earlier today Jan 27/2023 at around 2.0 p.m. I went to winners store at 4841 yonge street, to return a pant I bought for my brother a day before that was on sale. The pant is black in color size 42. It looks new, no dirt on it of any kind one of tag was still intact I had the price tag and the receipt. My brother tried the pant for a quick few seconds this morning but it didn't fit him. I presented everything to the employee at the cash register her name is close to saida. She looked at the pant and said that the pant had been used and that she didnt accept to return it. The pant looked very new had nothing on it other wise I wouldn't have bought it for my brother and I brought it back the same condition as I t was the day before. Now , I am on power wheelchair and I usually buy clothes and stationary from winners in same location and other location so I am a regular there and one other place. And sometimes I buy clothes and can't try them on in the store because I am tired and it's very inconvenient for me to try the clothes in the store. And always I returned clothes in the same condition I buy them. But today she refused twice to return the pant I told her tel me where the pant show that I've used it she couldn't support her argument. Another male employee came and said that he was going to call security but he didn't because he didn't have a case. So I went outside and found the security in the same building i showed him the pant and he confirmed that the pant is new. I told him that in order for me to return to that store she need to apologize because she stressed me for no reason. But the security is nice guy and thaTs not his job. For almost one year I've been buying alot of clothes and stationry from winners. But now I am thinking she is changing the return policy on me whenever she wants .shes the manager in that store. And why am I the exception. I asked for an apology the male employee said no on her behalf. I think I am being discriminated against and that I will not tolerate. I gave them the benefit of the doubt before and now I am fed up that's why I am writing this review. I will think 10 times before buying anything from winners because now I am thinking it might not be returned. I would like to hear an apology from the manager female and the male person other wise I will never return to that location again and I will tel everybody I know about my experience. Thank you hope to see a resolution.