“As a senior, I don't always get how internet scams operate. However, Celineeloninc.org put me at ease. They checked in frequently, communicated clearly, and never hurried me. They guided me through every stage of the procedure and even offered assistance with simple tasks like email recovery. Companies that treat senior citizens with as much tolerance and respect are hard to come by these days. I appreciate their assistance and candor.”
“Automated closure, fake "Final Response," and obstructing HMRC tax records
Wise closed my UK Limited company account prematurely using an automated risk algorithm, and they are now actively obstructing my statutory HMRC tax compliance.
Here is exactly how their automated loop failed:
The Broken Deadline: On May 30, Wise emailed me requesting a review of my personal details by June 27, 2026. I simply opened the interface and exited to complete it later. Within two minutes, their automated system unfairly deactivated my business account, long before the specified deadline.
The 5-Minute Sham: I immediately submitted an appeal with my high-resolution ID, a selfie, and clear proof of legitimate eBay business operations. The appeal was rejected within 5 minutes, proving absolutely no manual human review occurred.
The Copy-Paste "Final Response": I filed a formal complaint, and on June 14, 2026, Wise issued a "Final Response." It was a generic template that failed to address the premature closure. Absurdly, the letter instructed me on "how to file an appeal," completely ignoring that my appeal had already been submitted and rejected. Wise has still not identified any policy breach, prohibited transaction, or false information.
Severe Business Disruption:
This premature closure has completely interrupted my legitimate eBay payouts, preventing me from paying my suppliers, virtual assistants, and accountant. Furthermore, frontline support is actively refusing to provide my historical CSV and PDF account statements (June 2025 – June 2026). Withholding these statutory accounting records directly obstructs my ability to file accounts with HMRC and violates FCA guidelines.
I have submitted a formal Subject Access Request (SAR) to their privacy team and have officially escalated this entire automated mess to the Financial Ombudsman Service (FOS). Avoid this platform if you run a real business.”
“My experience with support has been quite disappointing. Their response time is slow, their assistance is limited, and they are not particularly helpful. Even a straightforward issue like mine has been unresolved for over a week because they claim to need 5-7 business days to respond.”
