WiSpire Ltd (InTouch Systems) Reviews

“ Excellent service. Installer very competent. WiFi good. Backup and support service second to none. Glad we decided to change provider. Feel secure in the fact if we need help it is there. Good group of staff ”

“ Very helpful, knowledgeable and fast customer service, instillation went without a hitch and perfect aftercare support, extremely happy with the service. ”

“ Great customer service and support, very happy to recommend to others. ”

“ From my very first enquiry, WiSpire personnel have been prompt, efficient and professional. Both office staff and installers have been able to answer all of my questions regarding an unorthodox installation, which was carried out very quickly and neatly. The company keeps in touch, often asking me if I'm happy with the service. A very friendly company and a pleasure to deal with, not to mention the very attractive pricing. ”

“ The installation was neat and issue free, using helpful staff. I have had one outage after a severe storm, but outside that, has proven much more reliable than my recent BT service. Out of peak times, I achieve my agreed transfer rates when connected via Lan, but via wifi, it seems to be less. There is reduced throughput at peak times, but usually not enough to stop me working. Overall, a step forward for us. ”

“ They deliver a reliable service to our fairly remote rural farmhouse at a reasonable cost. On the odd occasion that the service has gone down they have resolved the problem rapidly, and they are good at keeping in touch. Many of our neighbours wish they could receive their service. ”

“ I can't fault their customer service. They are proactive, give us updates that are relevant, and always make the communication personal. They respond to any communication really well and you get a feel for a team that is completely determined to offer the best service. A brilliant company! ”

“ Being a rural service provider can be difficult for Wispire sometimes due to events out of their control. I have always found them very responsive to issues and their latest customer communication email could teach other service providers a lesson. There may be outages which are unavoidable but regular, relevant updates is all you need to do to keep your customers happy. Thank You ”

“ Amazing customer service - a problem with a mast or the like in high winds, not only was it dealt with quickly, but they contacted all customers and changed their processes within 24 hours to ensure all customers are aware in the event of issues and how they will be resolved. Always helpful unlike previous suppliers I have used - and nothing is ever too much trouble. Absolutely 5* reviews from my household! Thank you team. ”

“ In a word, they care, ok so that's two. Outages are rare but when they happen, usually something beyond their control, you can talk to someone in Norwich (if they haven't contacted you first) and it's fixed. They are innovative and are looking to improve the service which for those of us beyond BT's "Noreach" is a lifeline just shows what can be done. Even if we ever get a cable Wispire will remain our ISP of choice. ”