Witchery offers a wide selection of Australian womens fashion. Shop clothing and accessories online including dresses, tops, jackets, bags, shoes and more. New items added monthly.
“I will no longer buy anything at Witchery. Thomas you asked me to ring. I won't. I have been a Gold member for many years now. Since August last year the only reward l receive is for my birthday. You have removed great rewards and didn't have the decency to email me.
The staff in your stores ALWAYS took great care of me. I am EXTREMELY DISAPPOINTED in how you are treating Gold members.”
“The quality of the clothes are terrible. The designs are bland and the quality is poor. Still charging top dollar though !! Then materials are very cheap, I get better quality from cheaper stores... disappointing !”
“Very slow refund service and can’t do instant refund as incorrect email on order- customer service has limited capability to changed order when it’s incorrect. I order a dress online and receive it very quickly but decided to return it as not quite to my expectations - took about a week to get back to the main office and now 7 days later still waiting on refund- its to slow , i am not able to do the instant refund as email is incorrect in order and nobody can change it. I will not order or buy from Witchery again as all off putting and way to slow to refund”
“Purchased an item online 3 weeks ago. Still waiting for the item.
They are refusing to refund my money as they say they are still investigating where the item is. It hasn't even been dispatched. I just want a refund but they are not willing to grant this. I have now reached out to the ACCC for support.
WARNING never purchase from Witchery online as they refuse to help when they simply dont send the product. Have also now had to engage a lawyer to fight this battle . Do yourself a huge favor and DO NOT buy from Witchery .”
“I am not sure you are sorry! when it has cost me time and money by your shop assistant ordering the wrong colour and I am the one having to drive received unwanted calls when are you coming to swap. I have written to you already privately this is the help fellow shoppers.”
“Hi , I went to the Warringah Mall Store today to buy shoes, it was great 20% off , I love witchery clothes , but I also like shopping there , the Sales assistants are so helpful, yesterday Carolyn helped me so much it was a delight to be there and she made it a grest shopping experience thanks Gaile”
“Was sent the wrong item in an online order. Customer service have acknowledged this occurred as borne out by my photos and the fact that the person picking my items recorded the item number of the substituted piece. Easy to solve one would expect.
Customer service send me unrelated emails after firstly ignoring my complaint. They will not confirm if the correct item is in stock and have not offered a refund.
I have received two emails saying we are working on this problems etc- it has been weeks!
They have effectively stolen my fashion dollars and I am left with a piece of clothing fit for my dog to nap on only.
As a side issue, another item arrived looking less than clean.
I have had better service from cheap chain stores.
A disgrace!”
“I just want to assist long term customers with a warning about the membership system. I lost my income this year due to COVID but have been dropped from GOLD (which I was proud to achieve last year) to BRONZE. The tiered system only counts every 12 months, it does not accumulate.
I never got a single extra benefit from being a gold member - no special gifts or offers. Do not bother with this system, it is unrewarding. You might as well sign up with a new email every time to get 10% off and get the same reward.
I was extremely sad about this because I love the products; they are well made. I would rather see my money loyalty be rewarded elsewhere though where spending thousands of dollars is remembered and you are treated well by customer service.”
“I started shopping at northlands store around Xmas time love your styles and product is fantastic great value for money easy to wear
the girls at northlands store Steff,Soula,and Alex sorry if I missed anyone..
They always go above and beyond to make it pleasant and successful shopping for me
they are the most professional friendly team I’ve ever come across
They all need to be valued given rewards or a pay rise as they are an asset to your company
Thank you girls for your amazing customer service always a pleasure to shop at northlands
Cleo x”
“We where in Gold Coast I purchased a pair of sneakers from marina Mirage Witchery
I was given the wrong size
I didn’t know till I went to wear them when we got back to Sydney and had my 2 knee replacement operation that I was given the wrong size
I send them back to your head office in my expense and 3 weeks down with no response and no sneakers
I had to file a complaint with the Fear Trading
Your customer service is poor and I will never buy from you again
I have been a loyal customer for years
But your after sale service is terrible
I want to tell people to be aware
You making it very difficult for people to buy from you with this attitude
I had a lady from customer service Lisa she was not helpful at all and very rude
I don’t know why they are in customer service
Very disappointed”
“Witchery offer a great range of styles for both the professional woman and casual wear. Their products are of great quality and their pricing is fantastic - especially seeing as they frequently offer discounted prices.”
