“I had a really good sales service when bought my 308 at WJ King Sidcup with Steve in Oct/2022. Had services reminders and decided to give a try and booked the annual service for 24/10/23. All went smooth and I was very pleased. I had the dreadful engine light on 12/11 and as I had a recent service, I called them. The operator managed to find a slot for 23/11. The reception was smooth as always and I was told it would take a couple of days to receive a call, which I understood for 2 reasons: 1) it a busy period; 2) due diligence. Waited for a week with no response and on 30th I call to chase. I was told the assigned technician was on break and would call me back. On Friday 1st I called as no response from the previous day and was told that the car was still under investigation and no outcome yet, but something would come and I would receive a call at the end of the day. Monday 4th I called at 2:03pm and was told byTracy that technician had it and was going to call at the end of the day. Just didn't. So I called at 5:26pm and spoke with a guy who told a series of elusive excuses. 1) The Technician just did a second run but results are inconclusive at this moment; to which I queried: in 10 days, how come this is the second time it was touched? how come inconclusive results when it is all computerized? they have an ODB reader which will point out the issue. if they are representing the manufacturer, and cannot find the issue either they are incompetent, or the product is not good. 2) Have no complimentary car available for the weekend of 09/10th. On the call in the previous week I mentioned that I needed the car ready for the weekend, or if they could arranged a complimentary car. At this point I was fuming on the phone as for this situation I have no idea if I will need to order and wait for parts to arrive, delaying things even more! And really it is not up to me to spend £60-70 in a rental car. I was told today (05/12) they will make sure to do another reading and let me know later in the day. I'm at a point that I lost confidence if I will receive a call, or if receiving the call it will not be a reliable service they will offer me trying to upsell and just get rid of an upset customer. I've had Peugeot's cars for 20 years and traumatized after an experience with my last RCZ (which was not WJ King's fault, but that trauma is really affecting the current situation). I didn't sleep last night and really in a bad place today. My partner is a journalist and I can easily have this escalated in the media. My next car will not be a Peugeot, nor a member of Stellantis Group, as my passion for the lion brand is ending.”
“I'm now in the process of buying s new Astra 7 car from kings,at Farningham, who I have used for years, I keep hking back to them because of ( 1) aftersales services I have always been given the sales team even though they have changed since my last car have been very helpful and professional, even though I was offered £525 extra on my car in part ex, I was reluctant to except as I would loss the report I have with Paul service manager who as looked after me for all these year . Please pass on my thanks to him and I am bringing my car in for service in 2 weeks and there's a 12 week wait for new Astra
Regards Bernie Bowbrick”
“I intend to sue WJ King on the grounds that there was a contract between us. I relied on the promise from you in that I reserved the car and paid a deposit. The car was reserved and you the seller was aware that your selling it to someone else despite your promise to hold it for me would cause me a loss.”
“Purchased a nearly new Kia Soul from WJ King Sidcup branch. Excellent service and 5 stars to Ben the salesman. Trouble & hassle free service all the way.
My new car was fully serviced & valeted on collection.”
