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Called customer service today, and found out -apparently they had a wrong email address for me, and according to THEIR FedEx delivery verification, it was delivered to the wrong address! Now I am waiting for customer service to send me an affidavit for a "possible refund?!!" I also have 2 items left which are on back order, so I called back to cancel it, because I don't want to experience another episode of this all over again! I did not get the lady's name that took my call about cancelling my order,but her attitude was very unprofessional,and uncalled for!
She was very rude by talking over me, and not listening .
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posted 1 month ago
- Anonymous
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I contacted Customer Services by email and explained I was not going to be at the address.
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posted 1 month ago
- Mary Bergman
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I cannot submit an email to customer service internationally so now they want me to pay to ship the shirt back and re-order the shirt at a higher price as it’s no longer on sale and pay to ship it back to
me.
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posted 1 month ago
- Anonymous
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Returned booties for larger size, as my regular size ran small. When placed order got larger size (using gift card as part of payment ) was charged double shipping. Called Customer Service and was told I was being charged more due to the shoe order costing less ?!? How does this make sense? Never never shopping woman within or any store associated with Full Beauty Brands. Buyer beware.
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posted 1 month ago
- Anonymous
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They advertise “easy returns” so I was shocked to find out from their customer service reps that they don’t do exchanges even when it was their mistake.
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posted 1 month ago
- Karen H
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Unethical Business Practices and Terrible Customer Service
I ordered a dress from woman within for my daughter’s 20th wedding vow renewal.
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posted 2 months ago
- Karen Jackson
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I do like the shorts I received, however one pair was on backorder for over 80 days. Customer service is difficult to work with. The membership fee (which I did not request was $ 14.95 per month and non- refundable . Will never order from this company again.
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posted 2 months ago
- Anonymous
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My wife ordered 1 shirt and pants. She was offered a free cooler bag with a purchase of $50 or more. Surprise surprise. When she placed the order... the shirt was out of stock even though when she purchased it, it showed IN stock. Needless to say. The cooler bag got canceled because of the backordered shirt. I think they call that bait & Switch.! Offer something that can't be given!!! Really bad customer service!!!
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posted 4 months ago
- Anonymous
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I’m sharing our story to warn others: this company sticks rigidly to its policies, no matter the situation, and its customer service is slow, unresponsive, and ultimately unhelpful.
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posted 4 months ago
- Anonymous
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I have contacted Customer Service 3 times and each time I am told that I do live in South Carolina and that I have received the order.
”
posted 4 months ago
- Anonymous