“If I could leave 0 stars I would. Dreadful experience from start to finish, and it's only just finished because I went through Paypal for a refund. I placed an order on 28 Oct 2020 for nearly £500 via Paypal that showed a 5-7 day delivery. Almost 2 months, countless phonecalls, emails, false promises, conversations with numerous different young people 'working from home', later, I returned the half order I received. I didn't receive the other half, and the manager William who is dealing with it, was waiting for evidence that their supplier didn't despatch it. It didn't arrive with me, but that's not good enough for William to give me a full refund. Company promised me numerous times the order had been despatched, but nothing arrived. They will say anything to fob you off. And it's impossible to speak to a manager, just young people working from home who say they can't transfer the call to a manager. Dreadful company. I recommend avoiding.”
“Ordered and paid for the goods. I had to phone them 8 days later to inquire about delivery only to be advised that it was with the courier and I should wait longer. Phoned a day later and cancelled the order and asked for a refund. Was advised that I should refuse delivery (hard to when couriers are just leaving goods at back doors!) or I would be charged another £14.99 to uplift. NO APOLOGY FROM THEM. Avoid!”
“Absolute joke of a company, they give you a 23 days lead time, miss it by 10 days then tell you they are out of stock and then email you telling you because I’ve changed my fabric ( due to mine being out of stock ) I’ll have to wait again , they have mentally challenged customer service staff who don’t even understand the meaning of the words ‘lead time’ avoid this company is possible it shockingly poor.”
