Woolovers Reviews

“ i ordered jacket that looked like it was greyin the catalogue but when it arrived it was a kind of fawn. i rang customer service to say Idid not think I should pay the postage back but they said I had to if I wanted my money back. ”

“ I loved my cashmere and merino wool sweaters but quite soon after wear some of the pearl buttons came off. I sewed them back on but have subsequently lost two. I rang customer service only to be told I couldn’t get replacement pearl buttons. I have had to order more on Amazon but I’m not sure they will be a match! Such a shame as these sweaters are not cheap. ”

“ Feel Woolovers has really changed lately with poorer quality garments and poor customer service. ”

“ When I contacted so-called 'customer service' (took three messages and a week for them to get back to me) they told me they'd 'changed their sizing' and refused to provide a return label. ”

“ Customer service person appeared irritated , lots of loud background shouting voices. ”

“ The quality not as good as it used to be.I rang customer service because the returns label was stuck on invoice she said to wtite address my self also wrong bar code had been printed on label.I asked if I could return goods to shop in Chichester she said she thought so.I thought the idea of customer service was just that to make sure the customer was happy.I will not be using this company again.She showed no interest at all. ”

“ We contacted their customer services to be told pilling is 'normal'. ”

“ Beautiful products, bizarre customer service, or lack of it! ”

“ Not receiving confirmation of orders. Not receiving any tracking. Cancelled order still sent, found in hall of our flats. No replies from emails although they say expect a reply within 48 hours. Very poor service and do be very careful when ordering your size. They can be much larger than expected.Angela ”

“ Ordered on 29 November and had a confirm email. Nothing arrived by 7 Dec to be told that one item was now out of stock (they had only sorted the order on 6 Dec) so they planned to contact me next week to ask what I would want to replace it with! What bizarre customer service. Most companies would send what they have and refund the missing item. Hope the remaining items turn up by the promised next day delivery ”