Review and raise up to £2.00
I signed up for WPengine after speaking with a helpful sales guy (UK based). The server needed to include 2x installations of Wordpress, one for the website and another for the blog (it was actually a news site for SEO, but for the purposes of this review we will just call it a blog) www.(main)fistwpinstall.co.uk/(blog)secondWPinstall/ I was informed I could do this on the personal plan, no problem. Yey!
On signing up, paying for a year on the personal plan with UK Data centre, I figure this is not possible by doing some research. I spoke to a colleague via the chat box to clarify, and they tell me I need to buy a Professional Plan unless I add an additional website (at an additional $14 a month) and add set up a forwarder on the DNS for the sub domain, not happy I use a second account (Which I purchased with the original order but was hoping to use it for another website, but this is a different story) So I install the blog and try to set this up via the DNS - Im struggling at this point so I speak to another Technical advisor via the Chatbox and he informs me, no, this can not be done! - As you can imagine, not happy at this point!
I speak to the original chap on the phone again who advises I upgrade to the professional plan. A little unhappy, I ask to speak to his Boss. I don't understand why it is so difficult to add a second installation of WordPress on the server and why this is going to cost me an additional $700, so when you include UK data Centre this works out at $1500 total.
I understand the benefits of using WPEngine; I get it! I just don't know how you can go from a plan that allows 1x WordPress install to a plan that accepts ten installs. I don't need ten installs; I only need 1 install and sub folder with wordpress installed for the website blog, how is this so difficult for WPengine to understand, surley most companies have this? why are you talking to me like I am the first person to ever ask this question.
IN short, I have spoken with two people on the phone - employee 1x didn't have a clue what he was talking about. The other (his manager) didnt understand the point I was trying to raise, he was very abrupt and kind of told me to go away, they're not interested, "The product is not for me, and I need to find another server, WP Engine isn't suitable for you riff-raff" (he didn't say riff-raff, I made that up, but that was how I interpreted it. Secondly the support staff on the chat facility the first person did not have a clue, she took a long time to get back with replies, she must have been the 1st day on the job. She kept referring me back to blog posts for answers. She gave me the wrong advice and wasted a good few hours of my time. The 2nd chap I spoke to on the chat - in all fairness he was very knowledgeable, he shot from the hip, was very to the point and didn't skirt around any of the points I was raising.
If any of the management at WPEngine are reading this I would ask that you, please look over this case, you very clearly have issues that need addressing. Some of your employees don't know the product they sell, and you have a big gap in your service offering. I am now going to go back to the drawing board and try to find another server - a full 3/4 hours of my life wasted!