Wren Sterling Reviews

Name: Wren Sterling
Address: 13-19 Derby Road, Nottingham, 13-19 Derby Road, Nottingham, NOTTINGHAM
Rating: 4.64

4.6 Rating 217 Reviews

92 %

of reviewers recommend Wren Sterling

Company Reviews

Questions

Metrics

4.6

Based on 217 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0370 1432 100

Email:

marketing@wrensterling.com

Location:

13-19 Derby Road, Nottingham,
13-19 Derby Road, Nottingham
NOTTINGHAM
NG1 5AA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We sleep so much better at night now that we are no longer clients of Wren Sterling. The advice was poor, the response times poor they didn't really listen to our needs.”

Helpful Report

Posted 7 months ago

We're very sorry to read this review and that your time with us as a client wasn't what you wanted it to be. If you would like to reply privately with any specific feedback that would be much appreciated so we can look into your experience in more detail.

Posted 7 months ago

“Bad investment that never got of the ground wouldn’t let me change to one of my other investments without incurring admin costs. Poor customer service. My financial adviser keeps changing I am never informed of this. My last adviser details whom dealt with this year cannot contact. The landline number is no longer in use and doesn’t give me a message with an alternative number to ring.”

Helpful Report

Posted 10 months ago

“Having agreed pension plan payments and ISA investment for 2018/19/20 non of the actions were carried out. Worst still complaint and rectification procedures still have not been carried out 5 months after written notice of agreement.”

Helpful Report

Posted 3 years ago

“3 months ago I received a letter to say that my financial advisor of 25 years had retired and I had ben passed onto Wren Sterling. I have heard absolutely nothing from Wren Sterling at all and so am now looking for a new advisor.”

Helpful Report

Posted 3 years ago

“We have experienced a bad experience between Nottingham Building Society and Wren Sterling . Took a year via our Solicitor to get it sorted out . Why is the Nottingham still doing business with seen Sterling, both companies were guilty of the delays”

Helpful Report

Posted 4 years ago

“Took two weeks to get the paperwork to sign for funds which will take another 10 to 12 days mean time I've lost out on the car I wanted will definitely be looking for a new company to invest my pensions with angrys not the word they are totally useless do not deal with them Cowboy outfit at best”

Helpful Report

Posted 4 years ago

“Recently felt the need to start drawing my pension after delaying for a year however the service so far is poor and it seems there are delaying tactics it paying out my requests for a satisfactory withdrawal. The customer service is a disgrace.”

Helpful Report

Posted 4 years ago

Hi, I'm sorry you've experienced delays in receiving your withdrawals. Sometimes it can just take time when we're dealing with something as important as pension payments and third party providers. However, if you want to make a complaint about the service you have received so it can be fully investigated, please email complaints@wrensterling.com

Posted 4 years ago

“I would not recommend, service is shoddy, expensive and unprofessional. They make school boy errors when dealing with customers money and try to blame everyone else for the mistake. Surprised Nottingham Building Society still use them.”

Helpful Report

Posted 5 years ago

“Would not recommend company and one star is too many. Got investments (as well as my brother) which supposedly pay a monthly interest, for the past few months have had to contact them to see why payments are late or how late would they have been if I had not asked, same excuse it is the IFDL payment platform. Even sent me a cheque to say sorry but situation same, none payment next month. Looking into alternative investment companies”

Helpful Report

Posted 5 years ago

“Very disappointing and worrying experience with Wren Sterling. Despite high charges we have had poor availability of appointments, lack of response to queries, failure to set up ISAs six months after permissions, no statements and no apologies.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry you've had a bad experience and Wren Sterling takes client dissatisfaction very seriously. I've passed your details on to your financial adviser who will be in touch directly to talk about your concerns and see what we can do to improve your experience with us. Should you wish to make a formal complaint, our complaints contacts can be found at the bottom of our contact page https://www.wrensterling.com/contact-us/

Posted 5 years ago

“If I could give less than 1 star I would. Encouraged my Dad (76 years of age) to take an 8 year investment in the stock market!! At the end of the term it was possible that he may not have made a penny, plus charged him a fee of £2000 for this (which had to be taken THAT DAY as it was the LAST DAY OF THE OFFER). Luckily Dad saw sense and cancelled in the first week but, how strange, the "advisor" who sold him the investment wouldn't return Dad's calls. The Nottingham Building Society, who they are connected with, are just as much, if not more to blame....they were the ones encouraging Dad to meet the "advisor" with no mention of any fees beforehand. I could go on, but we are still waiting for the £2000 fee to be returned!!”

Helpful Report

Posted 6 years ago

Wren Sterling is rated 4.6 based on 217 reviews