“I chose WriteSmartly because they were a bit more inexpensive than others and because they made many promises concerning their product.
Their promises were not kept.
First, they promised that because they are working internationally that my work would only be edited by those who are American English-speaking editors; this was not the case. There were instances where certain edits to my text were changed to adopt not American phraseology. These instances were confirmed by others.
Secondly, my manuscript was edited by 3 different people, which I believe tends toward a non-cohesive outcome, which certainly seemed to be the case.
Thirdly, there were a couple of instances concerning the age-appropriateness of the language they used, which should not have been used due to the age of the characters. In other words, the language they used would never have been used by 12-year-old girls.
Lastly, there were changes made that were mistakes, and many mistakes of mine that were missed. When I received their edited version back, I reread my manuscript and places all of these mistakes they and I made (including spelling errors) in bold, and sent a similar letter as this, to them that corrections be made, I received the “edited” version back in only 2 hours and 20 min. I didn’t open the attachment but merely responded with a “thank you”, assuming the corrections were made because I had laid them all out for them in bold. This would be the only way they could have made that many corrections that quickly. Anyway, because I did their work for them, and since I paid them my hard-earned money, I wanted them to “see” and correct all of their errors. My only mistake was believing that they had actually corrected everything and then sent it back, but since I was not in a hurry and since I had been writing this story for over a decade, I didn’t open their “corrected” version for 6 months. So, when I finally did, to my astonishment, nothing had been noticeably changed; All the mistakes that I had put in bold letters were unchanged and left in bold. Being in a bit of shock, I immediately wrote them a similar letter, letting them know I would like a refund or I would be writing a poor review of their service. The response I got was one of almost anger; that I would dare do such a thing seeing that they offer “unlimited” revisions within a month, ( I remember it only being one revision), and since that month was up, I was out of luck. When I pointed out that this was not a simple matter of them making a few mistakes, but not keeping their original promises of using only American English speaking editors and proofreaders, that their work would be high quality (perfect), and the fact that my revision of their region went completely uncorrected, I offered them one last “deal”; Send me back half of the fee I paid, or finish correcting my manuscript. I told them that there was no need to respond; Either fix it or refund the money. They sent an automated sounding response immediately, but since have not refunded me or corrected my document. That was over a month ago. I explained to them that the fact that I did not detect their errors until 6 months later did not apply since they did not keep their original promises anyway. I am not satisfied with their service and would not recommend their services to others.
Doug Doan author of “The Mystery of the Weeping Oak”
Sadly, my work will probably never be published.”
“I was writing a book and needed guidance on how to go ahead. I researched a lot and came across Writesmartly.
I was confused about how to start and I did not want to get fooled. I was confused and was not really sure what I wanted. So, I had a chat with Rachel. She assisted me very well. She was quite helpful and assisted me very well in choosing the right option for me.
I started with a sample order as Rachel suggested for me to try the quality of work. The sample was delivered within 24 hours. Then and there only I was impressed with the quality of work.
Writesmartly did provide me options to submit my manuscript in parts. The team was very supportive of my requirements. Whenever I requested any change in my document, I always got a positive response.
I was amazed by the quality of work done by my editor. Ms. Olson. She not only gave me suggestions about the book but also edited it so well without changing the gist of my writing.
I am happy to have worked with them.”
“I was working on my thesis to be submitted for Ph.D. I was suggested to try editing and proofreading services by my fellow colleagues. So, I started searching for a service provider. I tried samples on various websites, however, I loved the quality job done by editors from WriteSmartly.
The support team is one of the best I have come across. The replies were quick & were really helpful for me to determine which service would suit my requirements.
I loved the work done by my editor, Mr. Kline. He gave precise suggestions and improvement areas were highlighted. I really appreciate the entire team of WriteSmartly- the support team, the editors, and everyone.
I would like to appreciate Petra who helped me place a customized order for my thesis. Although the website is quite easy to browse, it’s better to clarify doubts with the support team. I love the quality of work they do & I did recommend my fellow colleagues to give it a try. The pricing is quite affordable & budget-friendly when compared to other service providers available.
Love the work they have been doing. It’s been a delight.
I would recommend them strongly to one and all.”
“The response from the chat support was very quick. Comments were very useful and edits were thorough. I had what I expected. I will choose WriteSmartly for my future works also.
The editors at WriteSmartly edited and proofread my paper, making it much better. All the edits are done in a way that you can accept and decline the edit, so you see your original paper with the edits superimposed on it. There were lots of comments and explanations to show me why the editors changed something.
In the end, I also got some comments and an overview of the top mistakes in my paper. I also love that the editors are very knowledgeable on the APA format and helped me format my paper according to APA guidelines.
Thank you so much! I have been racking good grades on my papers lately. Thanks to the extra set of expert eyes of my editor. I am grateful. Thank you, WriteSmartly. You are doing enormous service to humanity by helping others reach their potentials.”
“I gave my dissertation to WriteSmartly for it to undergo a 'clarity check' and it to be 'proofread & edited'. My editor was Richard. He did a decent job with proofreading and editing and I learnt a lot from his feedback regarding this. Also, he completed the work within the deadline which I appreciate as this was a stressful time for me. The fact that he met the deadline gave me a lot of relief as I knew I would be able to submit my work in time.
I was happy that my assigned editor did have a scientific background as I am studying Pharmaceutical Science. Thus, the clarity check was exactly as I expected since the basic theory of my work was understood.
As I expressed my satisfaction on the website regarding this and they were happy. They even made me aware of the ongoing offer of a 10% discount. But I wasn't having any requirement of proofreading and editing services as of now, they promised me to avail the same offer incase I'll be having any requirement in future. I believe this was fair.
All in all, I would recommend WriteSmartly for future students. As they treated me professionally. They are very quick with their response. In order to be so quick and efficient they clearly must have an organized system in place. They are also fair when students are not satisfied with the feedback.
In the foreseeable future, I can see myself using WriteSmartly for my personal statement and my Master degree as well as they have earnt my respect.
I would like to thank Richard and the whole team of WriteSmartly for their help. Thank You.”
“Great work WriteSmartly!! Customer Service was to the point and to helpful! Also, the editor assigned to my essay did a great work made my essay flawless, error-free! I would recommend them to everyone without a second thought! Thank you! WriteSmartly!”
“Great work WriteSmartly!! Customer Service was to the point and to helpful! Also, the editor assigned to my essay did a great work made my essay flawless, error-free! I would recommend them to everyone without a second thought! Thank you! WriteSmartly!”
