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American Eagle Outfitters Reviews

2.4 Rating 112 Reviews
A
Happiness Grade
A

Customer Service - Good

100.00%
Industry Average
Super great customer service. There return policy is better than lulus at this point. Everyone is always kind, seem happy to help, and I love there clothes. There price seems to be pretty reasonable for a brand name, especially when it’s on sale or you have a rewards program.
posted 3 years ago - Anonymous
On Friday 5/7/21, at the Westfarms mall, Shendrika, Gabby, and Julie helped me a lot. They were genuine about their feedback and helped me to find a good pair of jeans. The customer service between them were amazing and I can’t wait to come back to shop again!
posted 4 years ago - Sultana
I have been shopping at American Eagle/Aerie for quite a while and I think it’s save to say that I’m obsessed! I have never had any issues with customer service in stores.
posted 5 years ago - Emily
This store is always clean and nice, with friendly staff. They have great sales and great customer service. There is a lot to choose from. The atmosphere is great. The employees will go out of there way to make sure you find what you are looking for.
posted 6 years ago - Anonymous
while putting the girls to bed, thinking this is too much trouble, I'll buy something elsewhere, the customer service guy was so awesome, still didn't go through, got the number so my Dad could call back with a regular credit card, he called, he said she was awesome about the customer service lady he talked to, got it done (he's almost 70 and old school 😘) Love guys.
posted 6 years ago - Anonymous
Very nice close and service
posted 7 years ago - Emma Wilson