American Eagle Outfitters Reviews

“ The customer service does not even respond to my hat emails, despite supposed 24h response guarantee. ”

“ Actually I won't go to the shop too, that's the most horrifying service I ever had anywhere. ”

“ Obviously the world is used to poor customer service at this point & just accepts it. ”

“ When I called the store to ask about the status the girl was very rude and had horrible customer service. ”

“ When I called customer service the rep had a mocking tone and said I couldn't exchange them and they wouldn't provide me with shipping materials- just a shipping label. ”

“ I was sent used jeans without tags. The jeans smelled like strong perfume and had noticeable friction in the crotch. Now I’m stuck dealing with their mistake and have to return them. Just so furious that no one in customer service seems to care about how gross this is. I spoke to 3 people. The best resolution I could get is send it back deal with it and a 25% off coupon. ”

“ Bad service ibn outfitters even not providing shopper bags ”

“ The manager said that since they had been washed, I could not return them unless I had approve from customer service. ”

“ Here's my email to customer service and below is their response:Hi-I called Customer service and was referred to this email to report a problem with the quality of men's tee shirts. ”

“ The customer service is very terrible and no one is well trained to solve the problem. ”