American Eagle Outfitters Reviews

2.4 Rating 104 Reviews
33 %
of reviewers recommend American Eagle Outfitters
2.4
Based on 104 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 48%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better
Visit Website

Write Your review

Tell us how American Eagle Outfitters made you happy
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
American Eagle Outfitters 1 star review on 28th May 2021
Cassidy
American Eagle Outfitters 1 star review on 28th May 2021
Cassidy
American Eagle Outfitters 1 star review on 28th May 2021
Cassidy
American Eagle Outfitters 1 star review on 28th May 2021
Cassidy
American Eagle Outfitters 1 star review on 28th May 2021
Cassidy
American Eagle Outfitters 1 star review on 10th May 2021
Angie M.
American Eagle Outfitters 5 star review on 7th July 2020
Abby
1
Anonymous
Anonymous  // 01/01/2019
1
Cassidy
I paid $60 for shorts that arrived clearly used. There was a bunch of sand in both pockets, and the tags were ripped off and clearly sewn back on. When I called customer service the rep had a mocking tone and said I couldn't exchange them and they wouldn't provide me with shipping materials- just a shipping label. A billion dollar clothing corporation tries to scam me by selling me obviously used clothes, and there is no explanation and no free exchange? The customer service rep also rudely hung up on me.
American Eagle Outfitters 1 star review on 28th May 2021 American Eagle Outfitters 1 star review on 28th May 2021 American Eagle Outfitters 1 star review on 28th May 2021 American Eagle Outfitters 1 star review on 28th May 2021 American Eagle Outfitters 1 star review on 28th May 2021
Helpful Report
Posted 2 years ago
1
Angie M.
I was sent used jeans without tags. The jeans smelled like strong perfume and had noticeable friction in the crotch. Now I’m stuck dealing with their mistake and have to return them. Just so furious that no one in customer service seems to care about how gross this is. I spoke to 3 people. The best resolution I could get is send it back deal with it and a 25% off coupon.
American Eagle Outfitters 1 star review on 10th May 2021
Helpful Report
Posted 3 years ago
5
Abby
Awesome quality, well priced (i got mine with the BOGOF offer for shorts, then bought jeggings), and i will definitely be buying more when they have my size! I unfortunately don’t come across 000 X-Short for jeans too often or anything equivalent to that, so this was wonderful and it felt great to finally have a pair of jeans that fit snugly and not have a gap in the back of my jeans.
American Eagle Outfitters 5 star review on 7th July 2020
Helpful Report
Posted 3 years ago
2
Verified Reviewer
I’ve never had any issues with American Eagle underwear but this new pair I bought was made very cheaply. I wore an overnight pad and when I tried to remove it is pulled out all the threads. And some of the pad stuck to it.
American Eagle Outfitters 2 star review on 23rd May 2020
Helpful Report
Posted 3 years ago
American Eagle Outfitters is rated 2.4 based on 104 reviews