“Poor customer service at the ground crew level. Very strict weight limit for hand carry. 7 kgs includes handbags. A first for me, a frequent flyer.....they let u cue for boarding by the entrance of the tube WHILE watching and waiting for ALL arriving passengers deplane....
One of my most unpleasant flying experience”
“Please do not use AirAsia Move to book China Eastern Airline tickets. After I booked a flight to Kunming at RM1.4k, i realised it doesn come with any check in luggage. It was my mistake to assume that a full service airline shud automatically come with check in luggage. But now i need to add on RM1k to addon check in luggage. Key thing if i used trip.com, It will only cost me RM1.5k to buy the same air ticket that comes with free check in luggage.”
“Avoid it like a plague! Useless AI Bot that repeatedly bring you round and round without solutions. When finally get hold to email corresponding with their useless non-existence Customer Service team. They only replied with standard templates and simply one-sided close the case without any resolution!! No courtesy to inform that they are closing the case!!! Why do they exist in service industry?”
“Can’t change a flight no matter what you do, I always got redirected to Bo their ai bot. Which cannot do anything. Also doesn’t recognise flight or booking numbers. So could not change my flight, I will never use this app again.”
“Booked a business class ticket Gold Coast to Phuket and while mo e meal was given we had to pay extra for one drink. If you fly Thai or any other airline normal class get free drinks.
Also waiting time at KL is bad custom clearance and have to complete 2 check points with no seating available.
Could not pay for drinks with credit card and when usex Australian dollars ripped off with exchange rate.”
“On July 3 (2017), I reserved and paid for a window seat for a flight from Cebu City to Taipei. 5 days later, I was advised that the flight was canceled but will be done 24 hours later. In January 2018, I tried to do get my boarding pass as it has to be done over the internet. Surprise! My seat wasn't anymore on a window seat. Without warning about extra fee I moved it to a window seat in the same area. Suddenly, I could not properly get my boarding pass without paying an extra fee for that window seat.
- I sent an e-mail about the situation ... no answer for some days then .....
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3 times I wait an average 1 hour to get the "chat" service.
First, she said that I changed the seat then I had to pay a fee.
Second, he will force the customer service (via the first e-mail) to reply a.s.a.p.. He didn't at all informed that e-mail service about my argues. So! The e-mail said as I changed the seat I had to pay a fee.
&&& Sent a second e-mail (01490402) with more detailed information. 5 days later ===> no reply &&&
Third one, he understand my good argue about not having to pay again for a window seat. He said to pay the fee then later ask for a refund.
I said "I give you 24 hours to inform whoever that I want the fee to be deleted without further contact with me".
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After 24 hours, I post that bad review about the poor service and maybe a tricky way to get some extra money from AirAsia.
Of course, I have to pay the fee to get my boarding pass and hopefully check-in inside that plane before it takes ofF.
The extra fee is very low for me but I fight for the justice, fairness, respect of the customers ...
Second problem: 3 years ago I paid a bus to go at the airport from Johor Bahru (Malaysia). I walk 5 kms, find the departure from an hotel. I have been told that the service was canceled for about 1 year. I paid around $20 Canadian for a taxi ride instead. I asked a refund to Air Asia and never never got a reply.”
