Review and raise up to £2.00
On July 3 (2017), I reserved and paid for a window seat for a flight from Cebu City to Taipei. 5 days later, I was advised that the flight was canceled but will be done 24 hours later. In January 2018, I tried to do get my boarding pass as it has to be done over the internet. Surprise! My seat wasn't anymore on a window seat. Without warning about extra fee I moved it to a window seat in the same area. Suddenly, I could not properly get my boarding pass without paying an extra fee for that window seat.
- I sent an e-mail about the situation ... no answer for some days then .....
3 times I wait an average 1 hour to get the "chat" service.
First, she said that I changed the seat then I had to pay a fee.
Second, he will force the customer service (via the first e-mail) to reply a.s.a.p.. He didn't at all informed that e-mail service about my argues. So! The e-mail said as I changed the seat I had to pay a fee.
&&& Sent a second e-mail (01490402) with more detailed information. 5 days later ===> no reply &&&
Third one, he understand my good argue about not having to pay again for a window seat. He said to pay the fee then later ask for a refund.
I said "I give you 24 hours to inform whoever that I want the fee to be deleted without further contact with me".
After 24 hours, I post that bad review about the poor service and maybe a tricky way to get some extra money from AirAsia.
Of course, I have to pay the fee to get my boarding pass and hopefully check-in inside that plane before it takes ofF.
The extra fee is very low for me but I fight for the justice, fairness, respect of the customers ...
Second problem: 3 years ago I paid a bus to go at the airport from Johor Bahru (Malaysia). I walk 5 kms, find the departure from an hotel. I have been told that the service was canceled for about 1 year. I paid around $20 Canadian for a taxi ride instead. I asked a refund to Air Asia and never never got a reply.