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Atkin and Thyme Reviews

3.2 Rating 26 Reviews

54 %

of reviewers recommend Atkin and Thyme

Company Reviews

3.2

Based on 26 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not quality furniture at all, took delivery of a marble top side table today. The top doesn’t fit, you have to drop it in yourself. There are marks in the wood that look like it’s been bashed about, clearly a cheap item made in India and sold as a luxury item. I’ve paid 3 times less for better quality. Looking at the reviews of customer service, decided to fix item myself as we need things for Xmas. Quality control incredibly poor and I would never buy from this seller again. They style is really nice, but over priced by far in my opinion. Priced at nearly £300 I’d expect far better. Lesson learnt, no more online purchases as this is getting far more common.”

Posted 5 months ago

“Very nice quality good people best service love unique design furniture 👌”

Posted 1 year ago

“Everything about this company is excellent: the products, the customer service, the delivery. Money well spent!”

Posted 1 year ago

“I ordered a TV cabinet from Atkin and Thyme. It was delivered a few days early (having first asked if this would be convenient). It was in very good condition and the two men who brought it were extremely pleasant and helpful.”

Posted 2 years ago

“Whilst I ordered online and did not see the armchair first, the item I received is lovely.”

Posted 4 years ago

“Whilst I ordered over the internet and did not see the product first, the item I ordered is fab. The customer service was excellent and the delivery drivers were polite and friendly.”

Posted 4 years ago

“Arrived on time and as described. Thank you.”

Posted 4 years ago

“Lovely designed pieces with good customer service.”

Posted 4 years ago

“Really love my new Toshi bar cabinet. Lots of compliments from admiring friends. 😃”

Posted 4 years ago

“Beautiful item, arrived quickly and well packed. All good.”

Posted 4 years ago

“I had the same experience with the chevron table as another customer here. After the first time of having dinner at the table it was covered in permanent marks. Frustratingly I had called Atkin and Thyme before purchasing to ask if the table was likely to mark as it is mango wood and they told me it had been treated. Customer service is unhelpful and dismissive.”

Posted 4 years ago

“Good communication. Delivery service very good. Men unpacked and checked all of the furniture. Good solid pieces. Stylish design. Very pleased with my purchase.”

Posted 5 years ago

“We ordered a beautiful brass and glass drinks trolley from this company, the service we received was exemplary and the trolley is of fantastic quality and looks amazing”

Posted 5 years ago

“items ordered weredamaged but good customer service from emily”

Posted 5 years ago

“Bad Communication, arrogant customer service! Dont Buy Chevron Dining table… Chevron Dining table, Not to buy! We only had dinner twice and have marks all over the table. You can easily drop anything to the table as it is a dining table. Even water left marks on it. There were no warning on the descriptions once we bought the table and there were no information/warning when we received the table. I wrote about it to the company but unfortunately the respond wasn't satisfying yet not helpful. We started to use table runners to prevent any type of problems but as you can imagine you can still drop a little things on the table as it is a dining table even though we are 2 of us, not have children as well. We are giving extra care by using the table, they are more marks on the table at the moment. After begging to ask to the company how to prevent any type of marks on the table, they were far from helping yet they were insisting that is our fault. It is not worth to pay that much money for a dining table if you won't enjoy with your dinner. They are not doing anything to support.”

Posted 5 years ago

“Absolutely disappointed with the delivery and customer service. Have had a horrific experience dealing with the team for last two weeks. Do not service the orders properly and well in time. Only part of my order was delivered to me on the agreed date without any update on missing items, despite of everything being in stock. Still waiting for the rest of the order after a week only to be informed that it is still not on scheduled time. Also the delivered furniture was wrongly assembled and was missing a part which make it unstable. Do not recommend buying furniture from them.”

Posted 5 years ago

“I have been mislead by the website on the delivery date. Terrible customer service”

Posted 5 years ago

“The worst retailer I've ever dealt with. Their website portrays them as something they are not. I ordered a marble topped sideboard from them and have now been waiting 4+ weeks for a replacement marble top because the first one was cracked. They have been horrendous to deal with. I've constantly had to reach out to them by phone and email. They promised a new marble top would arrive today and low and behold it hasn't. The person who deals with the queries isn't very helpful, has a rather difficult attitude and doesn't understand how customer service works. I would advise anyone to steer well clear, regardless of how nice the products look.”

Posted 5 years ago

“Horrendous delivery service, I took 2 days off work to wait for delivery and it didn’t arrive, despite the second time being told all morning it was en route causing me to miss an appointment only for it not to arrive at all.”

Posted 5 years ago

“I had a coffee table from Atkin and thymes, one leg broke off after one week, we repaired it , another one broke as the legs were too weak for the weight of coffee table. Called the customer service but i was told that we shouldnt touch it in first place so they cant do anything! Poor customer service as the delivery was also late in first place.”

Posted 5 years ago

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Atkin and Thyme is rated 3.2 based on 26 reviews