I ordered a cargo mat for my Lexus RX300 that was discontinued by dealer so I tried your company . after phone conversation with your cust service I was shipped several tan color samples to match my color . I called back with selected color. The cargo mat was sent to me with color I selected. I couldn't be happier . The mat fits BETTER THAN THE ORIGINAL!!!. I will order floor mats from you again and recommended you to all my neighbors. Thanks again from happy customer.
i received the carpet sample the day after i received the actual carpet. but, this was my fault because i had to rush the order. a employee from the business did contact me by phone, and it was a very pleasant, professional and helpful conversation. They promptly helped me with the rushed order. I rate your service and product 5 star+++++. Thank you, and I'm sure I would do business with automatstore again.
BEWARE they tell you 6 weeks to do the job and then if you cancel they charge you $25.00 and say its a restocking fee on something they did not even make yet. THEY ARE THIEVES
I have ordered 3 sets of mats for 3 different vehicles. Very pleased with the quality of the mats, the website and the telephone support. The last order that I placed I needed the mats shipped on a day later than when they were ready. It was a special request, but the Auto Mat Store handled it without any problems. It was great. Thank you everyone at the Auto Mat Store. You folks are running a good company.
Let me first start by stating the follow up customer service I had with the Automat Store was superb. I was in constant email contact with customer service and Sam was terrific with keeping me posted on the status of my order.
The average rating is based upon the first set of mats I had shipped to me were wrong. They clearly did not fit my year make and model. The mats were VERY wrong size. Please keep in mind I have a 2001 Ford F-150. I am not driving an exotic car.
Customer service was contacted and I expressed the problem to them. It was agreed the shop would send me paper templates to see if those would fit properly in the truck. Those templates were also very, very wrong. I expressed my concerns and was assured they would get them right after I traced my stock mats on the paper templates.
The mats were made based upon my tracings.
The second set of mats were sent and fit well. They look fantastic and appear to be constructed well. Although I wish the back of the mats had plastic spikes to keep them in place.
For the amount of money I spent on a full set of mats, I would expect no "fitment" issues on a 2001 Ford.
The communication with the office and customer service was excellent, and Automat Store handled the problem in a timely manner.
These guys are very conscientious and professional. They are very aware of the mistakes people make when buying carpet kits and they make sure mistakes are not repeated, particularly when it comes to color selection. Very happy with my experience with these good folks.
When a review is marked
"Verified",
it means Reviews.io has the additional trust signal necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.
If a review does not have the
"Verified Reviewer"
label next to it, we do not have the additional information from the customer/company to verify that the review was written from the privileged user position.
Even though some reviews do not carry the
"Verified Reviewer"
badge, it does not mean that the reviewer has no experience with the company - it just means that we could not confirm a specific purchase.
The
"Verified Reviewer"
badge offers one more way to help gauge the quality and relevance of a company review.
How can I make my review "Verified"?
If we are unable to automatically verify you as a
"Verified Reviewer",
you can email supporting documents to
support@reviews.co.uk
so we can investigate and mark your review as
"Verified".
We prefer an invoice, delivery note or receipt.
When a review is marked
"Unverified",
it means Reviews.io has NOT had the trust signals necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.
How can I make my review "Verified"?
If we are unable to automatically verify you as a
"Verified Reviewer",
you can enter your email address below and we'll be in touch to verify your review.
Overview
Company Reviews
Product Reviews
Review Collection
Review Management
Review Publishing
Review Integration
Seller Ratings
