“I ordered a number of items from Bed, Bath & Beyond over the past few months. New patio furniture, planters, an egg chair, throw pillows, covers for all the patio furniture and a storage container to put the covers and inflatable pool toys when not in use. Mostly, my experience was excellent. However, I had a problem with one very expensive set of planters. The smallest of the three began cracking. I took photos and sent them to BB&B, only to be told that it was 8 days past the return date so they weren't prepared to do anything about it. I tried to edit my review of these planters to warn other prospective buyers, but the website wouldn't allow me to do this. I was extremely disappointed in BB&B. For the price I paid and given that there is obviously a manufacturing problem with this planter, I should have received better customer service.”
“I really Live their website! It's so user friendly and moves along quickly. Their service has been amazing when I've had questions or concerns. Orders have always arrived on time and in perfect shape. Quality of producs have exceeded my expectations! I recently ordered all new bed linens, bed spread package and matching drapes and pillows. I was blown away by the overall quality, price and true comfort! Thanks so much!”
“NEVER purchase anything online from this company. I had to placed an order with someone on the phone because there is no place on their website to add my promotion code. They were able to place my order with my promo code, however I received an email from the purchase department 2 days later asking me to call them 1855-222-1797 - no one EVER picks up and their answering machine says they will call back within 24 hours (NEVER HAPPENED). NO ONE WORKS THERE. I was forced to call several times per day and still nothing. Then I forced to call customer service and they can't do anything about it because it's not their department. I'm currently waiting on the phone to speak to someone who can do something, anything about my purchase. What a waste of my time.”
“I purchased several items during the holidays and before wrapping all of them, I realized that one of them was damaged. I quickly returned it and they reordered it in time for Christmas.”
“Went there with my wife and was very surprised how well laid out and the quantity of products in the store. The quality and price of the items was very good. The staff is well informed and helpful.”
