Boden Reviews

4.4 Rating 106 Reviews
85 %
of reviewers recommend Boden
4.4
Based on 106 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Telephone, Email
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About Boden:

Boden is jam-packed with gorgeous clothes & accessories for the whole family. Known for high quality tailoring & funky prints, it is the perfect one-stop-shop for key pieces, classic cuts for every occasion; from relaxing at home to a night on the town. Good times, great clothes

Visit Website

Phone:

0844 873 0000

Location:

Boden, Boden Central, Meridian West, Meridian Business Park
Leicester
LE19 1PX

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Boden 1 star review on 5th January 2022
Asal
Boden 1 star review on 5th January 2022
Asal
Boden 1 star review on 5th January 2022
Asal
Boden 1 star review on 5th January 2022
Asal
Boden 1 star review on 5th January 2022
Asal
Boden 1 star review on 5th January 2022
Asal
Boden 3 star review on 8th December 2020
Peter
Anonymous
Anonymous  // 01/01/2019
I love the quality and sizing, but deliveries are extremely slow, especially children’s clothes, good job I order slightly bigger because we ordered on 16th July for 11th aug for a gift and received 1st September!! Not happy 😔
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Posted 3 years ago
Great choice of petite clothes in heaps of colours, materials and styles. Very fast delivery & great service. Would have given 5 stars but expensive unless bought in sale. This said, they have lots of those, as well as often free delivery/returns so all good!
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Posted 5 years ago
Beautiful quality clothes that make me feel special. I love how the photography in the website is so aspirational too. The packaging when the clothes arrive, especially when in a box, feels like receiving a present in the post.
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Posted 6 years ago
Item arrived as described and in good time. Excellent service.
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Posted 6 years ago
Great products, just quite pricey, sale items are great value
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Posted 6 years ago
Easy & straightforward to order, they keep you posted step by step of your order & where it is in transit, quality of clothes are very good.
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Posted 6 years ago
Generally quick delivery and good quality. This time the dress was poorer quality than usual (hence 4 stars out of 5)
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Posted 6 years ago
It's very easy to order and items arrive promptly and are well packaged. There's a feature where you enter your body measurements and the system then suggests the size of clothing item that will fit you best.
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Posted 6 years ago
Boden quality is really excellent. Their sizing is accurate, their design is excellent and the clothes are always extremely well made.
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Posted 6 years ago
Always great variety and designs. Shame the poor stock availability means a 2week wait or more.
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Posted 6 years ago
Boden makes me happy because I love their clothing range, it is up to date, good variety of styles and great value for money.
Boden 3 star review on 8th December 2020
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Posted 3 years ago
Lovely products but this was my first order and the delivery process was very odd. In one delivery I received a notice saying that's some items were not available and then they took the money. After a lengthy phone call the goods arrived later that afternoon. Lovely clothing but difficult ordering and delivery processes
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Posted 6 years ago
Very disappointed in my experience with Boden. Boden is a UK-based company, and I purchased from Canada. Their products are not worth their high price tag, from the materials feeling on the cheaper end (from 1/2 of my purchases) and not being designed well or fitting like the measurements indicate (2/2 of my purchases). After these unsuccessful purchases, I experienced a LOT of difficulty with the return process. The shipping labels they send you are not international shipping friendly. They do not provide adequate information on who to contact with difficulties making a return, what costs will be incurred, etc. When I did find an address to reach out to, it took three weeks to finally be in contact with someone who would respond to my questions. To top it all off, Boden has informed my that they will not reimburse any of the 70$CAD shipping charges I incurred from returning their faulty products - almost a quarter of the cost of the order itself!! Had the Boden website properly informed its shoppers of their shipping and return policies, I would not have made a purchase in the first place. All in all, pretty disappointed with my experience. (Previously posted on Trustpilot)
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Posted 3 years ago
I purchased the Hattie dress from Boden in black/clover petal . The fit is perfect as is the length. The only problem is the colour. Not matching the colour on the model at all. The clover petal is very bright veering towards orange. I have seen other dresses I like, but I don’t want the same problem to happen again.
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Posted 3 years ago
The sizing is total vanity sizing. I am 5’10, nearly 12 stone, 32 inch waist and 38 inch waist, yet their small sized clothes absolutely swamp me.
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Posted 3 years ago
A fabulous company whom I have been buying from ever since the beginning but - the clothes are becoming dowdy and a tad too expensive.
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Posted 5 years ago
What has happened to the quality!! Garments arrive looking like they have been kicked around the warehouse floor. The finish is poor and the quality of materials is shocking….button not fitting button holes, hems not straight…I could go on.
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Posted 9 months ago
I bought a pretty little duck egg blue cardigan with diamond buttons. Some sort of synthetic polyamide/polyester mix. It pulled really badly the very first time I wore it. It looked old and shabby within two wears. Honestly, I’d have been better off buying from Primark at a quarter the price. Boden quality is not what it used to be. So sad.
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Posted 11 months ago
Made an order September 2022. Received confirmation email but never received my purchases. I emailed twice but got no reply or acknowledgement. Appalling service.
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Posted 1 year ago
Absolutely horrific experience with Boden quality Wish I could have given zero. I bought All-Weather Waterproof Jacket and Trouser for my daughter at the end of the season last year for her upcoming next year and was thinking the quality of Boden is good so it is worth it to pay such an expense. This year winter she started to wear, play in the snow a couple times. However, after just a few times of playing in the snow I could see the jacket already falling apart. First the trouser and jacket hem ripped a hole in it only after 2 times wearing during recess. The zipper is detached from the fabric at the hoodie part and makes it difficult as it needs to zip up every time to connect to the hoodie. Yesterday I was shock when I saw one of the buttons fell off the jacket I'm so disappointed because not only did I spend a lot of money on the jacket and snow pants, I have waste lots of times to choose and order. Unfortunately, Boden solution is returning money but what is going on with Boden quality. Please let me know what I should do with this horrible jacket which now does not even have a bottom so that I can close it in this cold winter weather. The air will pass through the zip so I need to bottom the up layer on the top of the zip. Very disappointed with the Boden solution. I have reached the customer care as well so that they repair the bottom for me and send it back so that my daughter can use it. Unfortunately, Boden does not care. The customer chat told me he will pass this to the global team department and I will get a response soon. It’s been 3 days since I had a talk with them and there is no reply yet. Boden is responsible for this and needs to repair it. Returning money is not the answer for this. I will update if I get any respond or solution.
Boden 1 star review on 5th January 2022 Boden 1 star review on 5th January 2022 Boden 1 star review on 5th January 2022 Boden 1 star review on 5th January 2022 Boden 1 star review on 5th January 2022 Boden 1 star review on 5th January 2022
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Posted 2 years ago
Boden is rated 4.4 based on 106 reviews