“Subject: Formal Complaint Regarding Stay and Request for Remedy
I am writing to formally raise a complaint regarding my recent stay at your hotel in room 06 for a duration of one week, during which my family and I experienced a number of serious issues that significantly impacted the quality of our holiday.
Firstly, the condition of the bathroom facilities was wholly unacceptable. There was missing grout around the tiles and bath, creating an unhygienic environment that fell well below reasonable standards of cleanliness and maintenance.
Secondly, the security of our room was compromised. The door appeared to have been previously damaged (as though it had been forced open) and did not provide adequate security. As a result, we did not feel comfortable leaving our belongings unattended, which caused considerable inconvenience and concern.
A further significant issue arose on the first day of our stay when the lifts were out of order. This caused major disruption, particularly for members of our coach party, some of whom were unable to manage the 86 steps required to access the reception area. As a result, they were effectively confined to their rooms and unable to participate in planned day trips, which is entirely unacceptable.
In addition, the quality of the food provided was extremely poor. Meals were consistently cold, unappetising, and of a texture and standard that did not meet basic expectations for hotel catering.
While the evening entertainment provided by your team was of a good standard and is one of the few positive aspects of our stay, this was overshadowed by the conduct of your bar staff. Their attitude towards customers was, on multiple occasions, disrespectful and inappropriate, contributing to an uncomfortable and unwelcoming atmosphere.
Taken together, these issues represent a failure to provide services with reasonable care and skill, as would be expected under consumer protection standards. Despite this being the least expensive holiday we have taken as a family, it was by far the most disappointing.
The hotel replied to a previous review on their website and I’n not so many words called me a lier for my statement about the room and food. But the company who we had the holiday booked with was great and I’m sure the two other coaches in our party will do the same. The only thing the place attracts is drunks off the street for cheap booze and karaoke.”
“stayed at royal hotel in Scarborough in July 2021 wrote a formal letter of complain due to recieving appalling.service sent letter recorded delivery to hotel.and head office neither had courtesy to reply
appalling.company
do not waste hard earned money with.them”
“Meon Valley Hotel, Golf & Country Club
This hotel is a disaster. Checked in no problem. Walked to my room this was the trail of destruction with breakfast tray still in the corridor at 7.30pm. Went to get dinner. Told they had just seated a table of 14 and there would be a very long wait could i order at the bar. Get to the bar to be told starters pizza pasta or salads only. Order chick wings which came with crudites but dirty celery. Report going into environmental health on Monday. Breakfast not available till 8 am. Bacon cold. Hash browns cold everything else barely warm. Again report going into food safety agency on Monday. Avoid the food on site. Decor
Nasty place to saty
1 Is a health and safety issue for guests of the hotel
2 Food Safety issues for Guests of the hotel 2 instances
Issue 1 – Glasses left in a corridor
I checked into the hotel early evening at about 7.30 pm no problem checking in – however when I got to the corridor my room 443 was on – a series of Bar glasses were left in the corridor which fallen on would cause a significant safety risk to the person falling on them – it appeared that they had been there most of the day since housekeeping had been round ? Also left on the corridor was a breakfast tray which has jam marmalade etc. on it which also led me to believe the detritus had been on the corridor for some time
Risk – Older guests who could not see the glasses due to poor eye sight could have slipped tripped and fell and had severe lacerations
Issue 2 – Evening meal served with dirt on it
I went past the bar glasses and dirty dishes and went to the restaurant to be told that they had “just seated 14 guests” and there would be significant delay in serving food I would be best to go to the bar and order there – I did to be told only starters, pizza and pasta available. I order chicken wings with crudités and a mixed meat pizza. The chicken wings arrived but the crudités still had dirt on the celery see photo attached.
Risk unwashed / uncleaned salad could infect someone with bad food poisoning
Issue 3 – Cold / not well reheated food – meat items breakfast
I had paid for breakfast the night before and went down to eat – waited 30 mins for the restaurant to open – 730 am – 8 am. Then helped myself to the breakfast buffet – the bacon served was cold the bacon was folded over the thin bit of the rasher underneath as if it had come out of the fridge and not been warmed through but left under the warming lights , the hash brown potatoes cold, the sausages luke warm, the beans, eggs, mushrooms also luke warm – I think this is contrary to food safety in the UK as all meat should reheated to a specific temperature 75 degrees Celsius? before served?
Risk – under heated food could also lead to food poisoning from bacteria.”
“We went for 4 days .asked for a fan as the room was like a broom cupboard .we had paid for a premium room.we are still waiting for the fan the food was ok. The staff are very helpfull”
