Co-op Food Reviews

“ I tried to reach out to customer service with a few questions but got the runaround from two different employees I requested a call back and got more frustrated with them when they wanted more information how about giving me a call back as you said you would. I will never shop at any co-op store again ”

“ 15, when order nowhere to be seen, I contacted customer service, to be told that my order hadn't been assigned a driver and that the 2 hour window was a guideline, not set in stone as there might not be drivers available. ”

“ I placed this order and it never arrived. I made two phone calls to chase it up and requested cancellation online as advised The order still has not been refunded. I had to place the order with another supermarket, therefore now am short of money. I have disabilities as do my children therefore this service is invaluable to me. I have no idea if or when the refund will happen ”

“ I sent a lot of email to coop, now is 10pm and still no one reached me òut! I tried to call the customer service number and the automated voice said I should wait 1 h for my place in queue to speak with some one so I decided to wait, doesn't matter, but after 40 minutes on hold waiting the escalation they close my call. ”

“ Customer service is mostly outstanding however the prices are ludicrously high. Co-op now makes marks and spencers look cheap... Four pounds for a box of cereal? I mean, where does it end? So much for co-op being about the people. Wasn't that the reason coop was started after the war... To make living more affordable? There I was thinking sainsburys is expensive... Not in comparison. They have weekly price hikes. Avoid.. ”

“ If you are on a low budget, I wouldn't recommend using this service. ”

“ Have shopped a few time now online with the coop the service is a joke you can guarantee you don’t receive at least 4or 5 of the basic items you ask you . You will have to be totally housebound to use this diabolical service ”

“ 10% added for subs But every order has items missing No emails to confirm order list. And money Never refunded. Even though I order 4-5 times a Week Only good points are only have to spend £15 and the customer service staff are excellent B ”

“ The coop for delivery to London E20, I booked a slot...didn't arrive, complained to customer service and rebooked.....didn't arrive. Now waiting for the third delivery slot....I'm pretty angry tbh ! Won't use again and will not recommend. ”

“ The coop uses a delivery third party service, today I had the major misfortune to have a delivery person who did not understand English nor could he follow a GPS .home delivery should be stress free and an extension of shopping in store minus any stress. today my experience was full of unnessery stress and one which I wont be repeating should this happen again, i will simply shop elsewhere ”