DickSmith Reviews

“ Don't trust this company. They take ZERO accountability - and sell shoddy products with no standards what so every. 'Customer service' is a serious joke - I have emailed them 6 times about a serious safety issue with an item i bought - and still no result. ”

“ Purchased a specific fan online from Dick Smith and had it delivered straight for the electrician to install as we needed the work finished asap. We arrived home to find the wrong fan was sent. I contacted Dick Smith customer service multiple times and they never replied. No acknowledgement, no sorry, nothing. ”

“ The absolute definition of sh t customer service. Actually worse than that - try contacting someone and they will take you on a journey of wasted time, AI chatbots and leave you traumatised. No respect given and zero empathy or accountability ”

“ Hopeless, no customer service or issue resolution contact. ”

“ Dick Smith nagging the customer all the time to register with the 129 dollars delivery service yet FORGETTING Or NEGLECTING to tell customer of the expired items. ”

“ So bad I will never buy any thing from dick smith again , no customers service number to ring ,,,the web site gives you the run around . ”

“ The customer service took ages to reply by email and it took me multiple attempts to reach them. ”

“ I am soo disappointed with the customer service provided , I have sent numerous emails & received nothing back. They also make it very difficult to return a product with the only option to submit a ticket on the help desk & what a surprise no reply. Would definitely not recommend. ”

“ Bought various item on black friday, 3 tvs, 3 beds, 3 mattresses, 3 tv supports, 4 air cons and a oven. 2 out of the 3 mattresses, the 3 tv supports, and 1 bed never showed up, and 1 email back after 3 weeks trying contact. Email did not help at all. I asked to cancel the missing item and i ve been told that it would no be possible because it has already been dispatched. But i already got 2 calcelations from the currier as they say when they go collect the goods from DickSmith warehouse, the product is not there. I do no recommend buying there due to the zero customer service ”

“ I am so frustrated with Dick smith, i have emailed the customer service team multiply times about my recent purchase and have had no reply. So disappointing ”