DICK'S Sporting Goods Reviews

1.8 Rating 165 Reviews
C
Happiness Grade
C

Customer Service - Average

60.00%
Industry Average
Devon from the Chesterfield, Mi store knows how to provide AWESOME customer service! I was interested in purchasing a bike for my grandson. The one he liked had an issue with the handlebars, so After no luck repairing, he found one in Novi and had it built for us. You made an 11 year old’s birthday the best, Devon….thank you!!!
posted 1 year ago - Tracy Palermino
Very good customer service, in the Men’s Footwear section. Very nice and support full, I purchased 10 1/2 Men’s Asics.
posted 2 years ago - Anonymous
I just bought a kayak for my husband for Father’s Day, and the employee, his name is Nate, was so helpful. He went above and beyond. He has amazing customer service skills. He helped us with the instructions about how to put our kayak ourselves. Dicks sporting Good from Woodbridge VA. Happy customer: Vicky McEwan
posted 2 years ago - Vicky
We was very pleased with the service we received from DICK'S Sporting Goods store in Medford, MA. All the employees were very helpful with our needs from the moment we walked into the store. We had employees approach us asking if we needed help (which we did and was provided). We appreciated all the team work with the employees. We will definitely be back i the future.
posted 2 years ago - Anonymous
I did the majority of my online shopping at Dicks! They were AMAZING!!! Everything shipped in a timely manner, I got great pack Friday and cyber Monday deals, customer service (chat) was very responsive and helpful, and when I needed to exchange a large item, they were so very accommodating.
posted 3 years ago - Janet
Great customer service!!! Whoever is recruiting employees, needs to do it nationwide. The 2 reps I spoke to, David and Sue had great customer service. They were very nice, showed empathy, and was enthused throughout the call.
posted 3 years ago - Sonyl
Friendly service on the floor and at the register. Fast and efficient.
posted 3 years ago - Regina K Patterson
Bought a TaylorMade bag online from Dick's and found it cheaper on another website and was given an instant $22 refund on the spot. Thanks so much to Customer Service Rep: DeeDee in Houston, Texas. Highly recommended
posted 3 years ago - Dennis Hilburn