DICK'S Sporting Goods Reviews

1.8 Rating 165 Reviews
18 %
of reviewers recommend DICK'S Sporting Goods
1.8
Based on 165 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Returns Process
Could Be Better
Visit Website

Write Your review

Tell us how DICK'S Sporting Goods made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
DICK'S Sporting Goods 1 star review on 27th October 2022
Leigh
DICK'S Sporting Goods 1 star review on 19th September 2022
William Earls
DICK'S Sporting Goods 1 star review on 19th September 2022
William Earls
DICK'S Sporting Goods 1 star review on 13th February 2022
Anonymous
DICK'S Sporting Goods 1 star review on 13th February 2022
Anonymous
DICK'S Sporting Goods 1 star review on 13th February 2022
Anonymous
DICK'S Sporting Goods 2 star review on 28th August 2021
JWM
12
Anonymous
Anonymous  // 01/01/2019
1
Leigh
Received a pair of Air Max I ordered in the mail and the security tag was still on them! Worst customer service.
DICK'S Sporting Goods 1 star review on 27th October 2022
Helpful Report
Posted 1 year ago
1
William Earls
0 stars. Tried to sell me a shoes that they didn’t have in stock. Even though I have photo proof against that claim. (See below.) when I called in 4 biz days later, they told me to expect shipping on 10/14… no email, no call, nothing. First and last time.
DICK'S Sporting Goods 1 star review on 19th September 2022 DICK'S Sporting Goods 1 star review on 19th September 2022
Helpful Report
Posted 1 year ago
1
Unverified Reviewer
We ordered a pair of slides for 100.00 they sent the right slides wrong color. We went in to exchange them didnt have the itwm in store so we got a refund. Found a pair of shoes for 150.00 didnt have the size we needed so we ordered online. We recieved the shoes couple days later and they are used...no way am i paying 150.00 for used shoes
DICK'S Sporting Goods 1 star review on 13th February 2022 DICK'S Sporting Goods 1 star review on 13th February 2022 DICK'S Sporting Goods 1 star review on 13th February 2022
Helpful Report
Posted 2 years ago
2
JWM
Ordered a Camwood training bat for my son. It arrived to lots of excitement, BUT has a permanent "promotional wrapper" on it. While we are both Tony Gwynn fans we would prefer not to see a promotional sticker stuck to the bat (see picture) when he's putting in work. Took a lot of excitement and desire to go test it out at the batting cage this afternoon and put a big damper on it. Guess we will have to sand the bat down and then re-varnish it. Makes no sense.
DICK'S Sporting Goods 2 star review on 28th August 2021 DICK'S Sporting Goods 2 star review on 28th August 2021
Helpful Report
Posted 2 years ago
5
Vicky
I just bought a kayak for my husband for Father’s Day, and the employee, his name is Nate, was so helpful. He went above and beyond. He has amazing customer service skills. He helped us with the instructions about how to put our kayak ourselves. Dicks sporting Good from Woodbridge VA. Happy customer: Vicky McEwan
DICK'S Sporting Goods 5 star review on 20th June 2021
Helpful Report
Posted 2 years ago
1
Nader G
Very bad customer service (Serramonte Store). Assistant manager was very rude and never bothered to help. Will never spend a dime there ever again.
DICK'S Sporting Goods 1 star review on 5th June 2021
Helpful Report
Posted 2 years ago
1
Robert Kevitch
I bought a brand new set of ping irons... very excited. They arrived today in a Taylor made box, used with scratches etc. spent 1300 on clubs. Horrible experience which I will share with everybody... you should be ashamed!!! Everybody be aware
DICK'S Sporting Goods 1 star review on 17th September 2020 DICK'S Sporting Goods 1 star review on 17th September 2020
Helpful Report
Posted 3 years ago
1
TheyCallMeBoomer
I placed an online order. The order went to a store about 3 hours away. When I finally got them they were used. Grass, dirt, and most of all wear. The logo was even worn off one insole. The shoes had already taken the shape of whomever's clods had graced the inside. Not only was I shocked to see that a STORE had given someone a refund or replacement for these obviously worn shoes, but the level of incompetence at the store level to ship them to a new customer is beyond anything retraining could fix. I contacted support chat and since these were Guaranteed to be delivered by Father's Day (Today) the agent assured me they would be overnighted to me and for me to send these back. Checking FedEX today they do not appear to be overnighted as the estimated delivery date is 6/30/20. NINE days from today. What had happened to this company? Do they even care? I am well aware this review was to be for the cleats, however I care as much as Dick's does, so since I can't review something I don't have, I'll just post my experience.
DICK'S Sporting Goods 1 star review on 27th June 2020 DICK'S Sporting Goods 1 star review on 27th June 2020 DICK'S Sporting Goods 1 star review on 27th June 2020 DICK'S Sporting Goods 1 star review on 27th June 2020 DICK'S Sporting Goods 1 star review on 27th June 2020 DICK'S Sporting Goods 1 star review on 27th June 2020 DICK'S Sporting Goods 1 star review on 27th June 2020
Helpful Report
Posted 3 years ago
DICK'S Sporting Goods is rated 1.8 based on 165 reviews