“Dear Estée Lauder Customer Services,
I am writing to raise a formal complaint regarding my recent order placed on 1st December. Your website states a delivery timeframe of 3–5 days, yet today is 10th December and I have still not received my order.
I contacted your customer service team, but was told there is “nothing they can do” and that I must wait until 18th December before calling back. This response is extremely disappointing and does not reflect the level of service I expect from Estée Lauder.
This order is intended as a Christmas gift, and at this rate it is unlikely to arrive in time — despite being ordered well in advance. The lack of support or resolution offered has left me very dissatisfied, and based on this experience I am unlikely to order from your company again.
I would appreciate an urgent update on my order’s status and confirmation of steps being taken to resolve this issue.
Kind regards,”
“I am a little concerned that the adverts for loreal overnight serum says its as good as ettee lauder advance serum and is a fraction of the price.i use your overnight serum I have tried many serums and creams and I always come back to you.is loreal allowed to make such claims.i am 76 and I spend a lot on estee lauder products. I have enclosed my picture”
“On Monday 16/08/21. I visited Boots Fairhill Ballymena Heather Jackson advised me on what products would be good for my skin type.Heather went out of her way and she was extremely helpful and pleasant .We need more people like Heather in our shops.”
