Farfetch Reviews

“ Do not buy from Fafetched! I bought a size small which was extremely large so I returned it the following day with all tags attached and bought a size XS. They denied my return without providing a reason and then when I tried to contact customer service they told me that my case was closed without providing a reason. This is the worst customer service I have ever experienced. ”

“ A PROTECTIVE ADHESIVE SHOULD BE ON THE SOLES OF SHOES ! Customer service did not even try to help me with the partner store. ”

“ However, I remain skeptical due to the conflicting information provided by Farfetch's customer service. ”

“ It’s now been 4 months and still NO REFUND. The customer service agents won’t raise a complaint and cannot and will not answer to where my parcel is or who lost my order. Two videos uploaded with this review proves how terrible and vile their customer service is. I have had to contact Trading Standards to report how Farfetch are operating. ”

“ Worst customer service I’ve ever experienced. ”

“ Good was not delivered and also no reaction from customer service! Never again! ”

“ Ridiculous customer service! I received shoes faulty, hadn’t worn them, notified them within a day or two of receiving them when I went to wear them and noticed. ”

“ I keep getting the same response over and over again from their customer service team, without any actual resolution. ”

“ I called customer service and was told they'd need to reach out to the partner and investigate, which could take up to 15 days. ”

“ I simply file a report, call the customer service by hoping this as a simple and honest mistake that will be compensated quickly. ”