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I like Fashion Nova for the most part, but there customer service HORRIBLE now! You can't call in, and the online service sucks! I've only received a few items I didn't like or tore up fast, so that's not so bad considering how much I bought from them. If they could improve their Customer Service that would make a whole lot of people happy, I'm sure!!
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posted 2 years ago
- Kit~Kat
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Yesterday was my first time ordering from this company and I must say I am very pleased with the service that I received.
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posted 3 years ago
- Please customer (true review)
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I would like to concentrate on the customer service I received.
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posted 3 years ago
- Teonise
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(Customer service # at bottom of review)
First time I ordered it said my order was delivered on a Friday .
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posted 3 years ago
- Ceandra
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I had a problem with a jacket and they paid me back and didn’t even ask my to shop the jacket back. The customer service was good considering it has such bad reviews. It took a few emails back and forth to sort it but I got there in end ....
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posted 3 years ago
- Amanda
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Fashion Nova is starting to become trash. They claim to have an easy return system but they don’t. Also the supposed customer service email is 24/7. Nope!! And then they state someone will email you back within 23/48 hrs. Nope!!! These people sent me the wrong size and it’s taking the act of God to get it returned.
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posted 3 years ago
- A. Lowe
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I called the customer service number and explained my issue.
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posted 3 years ago
- R
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Ordered from the UK, shipping was unexpectedly fast with tracking every step of the way. Really good value as well, I have no complaints. Can't say anything on the customer service, returns or refunds as I loved my jeans.
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posted 4 years ago
- Anonymous
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Ordered 5 items -all fitted perfect,however the quality of Buenos Aeries cardigan/jumpsuit was really bad."Sounds like fun"bodysuit is amazing,bandage skirt & the "Chapter Close"blouse I've ordered are also very nice:fitting+quality is very good.
Delivery to Dubai was quiet fast & info/updates correct.Customer service agents are efficient & helpful too.And prices are very good for the product.
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posted 4 years ago
- Olena Gruzmark
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Quality of some items is really horrible:ordered jumpsuit which fitted okay,worned once & fabric got ruined-disposable!An other item :a dress fitted okay,but quality of fabric is not good-have thrown both items in a waste bin.Cotton jumpsuit they brought looks and fits amazing,hope the quality is okay.Still waiting for the skirt and a blouse.Customer service agents are quick and helpful & delivery to Dubai was quick as well.
”
posted 4 years ago
- Olena