Holland & Barrett Reviews

“ Atrocious patronisation staff at Harrogate branch. I dont have a smart phone was told to go back home & re-read the e-mail. customer service (South Africa) for an hour, both times maliciously cut off, where no details had been taken, just wanted to get you off the phone. JOKE!! ”

“ Service in some stores not the staff fault, as an ex employee the work load is horrendous. No support at all from out of store management. All staff feeling over worked, under paid and under valued. Tons of lone trading in all stores which is criminal. Cheaper on line for alot of products they sell. Returns we are told to avoid where possible. Customer service at head office a joke. TBH vitamins in Boots etc just as good. ”

“ Unhelpful, shockingly disappointing , customer service nonexistent! I need to find out how many grams of protein are in individual tablets of Amino 1000. So far it’s 5 weeks! I still don’t have the answer! Time wasted on phone calls…emails! Unbelievable! ”

“ Charged me £5.50 for an online item which they failed to deliver, then refunded me only £2.75. No reply to my email to customer service (other than the automated acknowledgement). For £2.75, I can't be bothered to pursue any further, just thought I'd put in a review to blow off steam. Won't be using them again. ”

“ Waited for 5 days then called costumer service to be told that my product not even in the depo and they are sorry and they will send it to my house soon as available,plus a 25 percent discount for the enconveinience. ”

“ Placed an order which got lost so missed Christmas. They re-ordered it for me and sent it out express. It also got lost. Spent a lot of time Chatting with their service dept who were unable to find either order. I'm sure they cant be this bad with all orders, but so many e-mail's with false promises forced me to get a refund. Awful experience. ”

“ Clearly, this should not be a service H&B offer as they have been unable to deliver my order. ”

“ I have rung the customer service number and they will not cancel my order so I emailed to cancel my order and asked them to please confirm that this order is cancelled and my money is reimbursed. ”

“ One star is too much! Awful service on all levels. Overpriced products. Much better buying from anywhere else ”

“ service? Big mistake, ordered last Thursday (it’s Tuesday now), payment confirmation received from PayPal, but no order confirmation or despatch notification from H&B. ”