“Hector, the Technician, repaired a couch we purchased a few months ago. He was courteous, trustworthy especially after returning promptly to complete the task when the part ordered came in and was ver professional. Thank you for a job well done.”
“Took my money and then there was no further contact. Appear to be rather fraudulent! They will not answer phones or emails. Also avoid Click Oak which is the same company by a different name.”
“Ordered a oak sink unit. Fantastic delivery. I accepted the goods on the basis that the packaging was perfect and intact. The unit was damaged when the parcel was opened. Company refused to accept responsibility. Blamed the couriers entirely although I pointed out the parcel was perfect. Said I should have refused delivery as obviously I should have had x Ray vision!!. Offered £25, as a good will. Then basically blackmailed me, by saying I cannot give a negative review as they were giving me the money. I had to agree it was the couriers fault!!!! I refused the money as I have morals something this company clearly lacks.. Stay away, you have been warned!!”
“'Solid' oak vanity unit with cracks on 4 corners so is no longer fit for purpose as it can no longer be hung onto the wall.
No response from the Sales director
Appalling customer service.
Regardless if the goods were damaged in transit or at the factory were I am now being told a £500.00 solid oak vanity unit is machine made and not hand made is not fit for the purpose I bought it for.
Shop somewhere else.”
“Table and 4 chairs delivered on palettes and dumped on my drive. “Minimal” assembly took several hours. Some bolt holes misaligned. Put newspaper on table to read and it stuck to the table leaving marks when we managed to remove it. Chairs are very heavy, cumbersome and uncomfortable. We are so unhappy with the whole thing that we are taking a hit (£550) and giving it to charity.”
“I bought 8 Arizona dining chairs and they were happy to offer a discount on an already best price for these lovely solid oak chairs. I was kept informed about their delivery frequently and as I needed the chairs asap they sped up the manufacturer so I received my order even earlier than advised. Great customer service, thank you HomeFrunitureLand!”
