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“Hsbc in France has an account my deceased mother opened for me. For the last 4 years I asked them to close this account but nothing nout no correspondence.
This year finally managed to speak to a 'conseiller' who carried on telling me he replied to my email when he did not. Really what an horrible bank and no ways to complain.
I wish good luck to anybody who is with them you need to have solid nerves.
Speaking to the french consulate about this because I simply have enough”
“I rarely write reviews, however, I’m taking the time to write this one.
I’ve been an HSBC customer for two years, the lack of customer service is mind bugling.
I’ve trying to open a second joined account for over a month reaching out to the person in charge of my account by phone & email to no AVAIL. Left messages, sent emails, still waiting to hear. An other incident happened six months ago, when I made a wire transfer from hsbc France to city bank in NY. That’s transfer was missing for two months, they would not credit my account, it took them three bloody moths after their finished their “ investigations “ to credit it.
I do NOT RECOMMEND anyone doing business, unless you are willing and read6 to put up with their nonese.”
“EXPATS, PLEASE AVOID AVOID AVOID HSBC France!!!
I don't know where to start ... I still can't believe their customer service could get any worse. Lying and telling me to my face that the account offered to me had no fees and suddenly after months unilaterally imposing them, “losing” money transferred (for an emergency!) for months and never responding to calls/emails /"secure messages "and not even offering any kind of compensation or even just an apology, going against my explicit and 12 times reiterated instructions by different means to cancel an automatic monthly charge (CAUSING ME ECONOMIC DAMAGES) hiding behind bureaucratic nonsense and telling me the customer service manager was "aware of the situation" and so it was correctly authorized. Please, I have lived all over the world and dealt with many banks, BUT HSBC France IS LITERALLY OUT OF A HORROR MOVIE!!!! NOT ALL BIG BANKS ARE THE SAME, HSBC France IS JUST THE WORST THERE HAS EVER BEEN.”
“Nothing really triggered an alarm for me until I was unable to receive a money transfer from my husband based in the US. I waited one month and called more than twice a week to follow my case and even dropped by the branch to follow up. After a month they sent the money back to my husband (without informing me), and when I asked for why it occured the clerk informed me that my name had been associated with criminal activity and when I spoke to the manager he informed me that it is my husbands name that is a homonym for criminal activity. Both of which are untrue. We both hold accounts in the US and have never had any problems receiving or sending money until our association with HSBC. I asked for a written explanation as to the problems that we faced and I was told that HSBC was not allowed to do so in writing. I suggest looking for another bank because the lack of professionalism is endless.”
“If you have any accounts with HSBC France then BEWARE. If you are an executor of a will or an inheritor, you will receive no co-operation from this bank, nor will you see the money! Sounds far-fetched? It’s not – that’s exactly what has happened to us. After 100 days, 20+ communications by letter, by email, by telephone, and in person – we still do not know details of my mother’s accounts, whether they have been blocked, what interest was paid to those accounts before her death, what the balance of those accounts is, and we have not received a single communication about her private banking account. When you complain they just fob you off, they say they have passed it on to the relevant department and then you hear absolutely nothing. If you call the telephone number they give you for the “succession” department, nobody ever answers that number. The branch manager where she banked, at Mandelieu, doesn’t want to know and even M. François Essertel, their Head of Private Banking doesn’t want to know. We’ve had to go to the AMF (French Ombudsman) because it is pointless trying to communicate with them. They just don't reply.
That is HSBC France’s idea of good customer service for bereaved families!”
