Iceland Foods Reviews

“ She then said she would refund me only £5. ”

“ Did shopping online on Friday 20th February 2026 and I didn't get some food items and I have been waiting for my refund and still haven't received it very disappointed because I usually get it by now ”

“ Please refund the oder amount to my account and close the account. ”

“ Iceland failed to deliver a £10 item & instead of refunding me £10 for the missing £10 item, they refunded me £6. ”

“ Don't bother my whole order went missing and was not delivered not they won't refund me or send me another order ”

“ Absolutely disgusted with Iceland, no wonder stores are geing closed!!. Placed a home delivery, as the easiest option. Half the items missing, when tried to call local store no answer all day, called head office all jokers, trying to resolve the matter. Was told local store will contact me and replace missing items - day 4 and still no contact, so I again called and was a refund will be made between 4-5 working days REF NO 04350619 ”

“ The bulk of my order was missing and I was asked by the delivery person to be speaking with managers or call customer service myself in the morning as if it was my error to solve All I wanted was a refund which I had to repeat like a broken record but no, apparently I needed to solve it myself on top of not having had my delivery Horrible service ”

“ But now I'm told I need to wait 3-5 days for a refund which has left me with very little food in the meantime & as a pensioner I have no extra money to replace a £70 order until I receive the refund. ”

“ Wow I found out I had been overcharged when I checked my bill at home, That was back in December and still no action. This could have been rectified by return of email, but why should I have to drive at my expense to the store to get a refund; this would have cost me more in fuel. Date of experience: 31 December 2024 ”

“ I wouldn't even award a 1 star review! Ordered a same day delivery 6th January I'm an nhs nurse so shift worker they didn't even send an email saying order cancelled just never showed up. Husband called to the store extremely rude staff and manager they said it was due to snow but that was the day before my order it was just heavy rain on 6th! Came across like they couldn't be bothered was told it would be cancelled through email that didn't happen until the 8th. Contacted through phone for refund to be told it would take 3 to 5 working days still no refund!!! Will never do an online shop again with Iceland!! Stay well clear!!!! ”