Jack Wills Reviews

“ 99 for delivery (£25 for the slippers) I wanted to return them and they charged me another £4. ”

“ Never again. 4.99 for delivery,then despite checking online and seeing no prices another 4.99 to return one of the items. Outrageous, can see why they are failing ”

“ Wouldn’t buy from Jack Wills directly again. Very expensive delivery and returns charges. I return parcels all the time to other stores for free. Ridiculous costs. ”

“ Ridiculous delivery costs at £4.99 and then £4.99 to return per single item. Has put me off buying from this company again. ”

“ APPALLING IN SO MANY WAYS - I will NEVER buy from Jack Wills ever again! - really poor quality items - appalling customer service - website is misleading and return policy is unclear - customer service is appalling I placed 2 orders through Jack Wills and made sure I checked the delivery & return information before I ordered (I always do). ”

“ I placed an order 2x size 6 snug boots had no email confirmation no tracking number but they’ve taken the money!! Talk about frustrating trying to contact them - I have sent 2 emails to customer service AVOID and the delivery and return costs are a rip off aghhhhhhh ”

“ They don't refund delivery fee ”

“ Adding to the long list of dissatisfied customers…also had problem with smaller sizing and when tried to generate a return, discover its a £5 charge…so that would be £15 in delivery if I want to reorder in correct fitting size. These charges are not transparent and are hidden. That’s against trading standards surely? ”

“ £4.99 for delivery then £4.99 for returns? What a rip off ”

“ Not only do you have to pay an extortionate £5 for delivery and £5 for returns. ”