“
Absolutely disgusting returns policy, £4.99 to purchase an order and £4.99 to return it!! Never again will I buy from here
”
posted 2 months ago
- Koko
“
£4.99 to deliver and £4.99 to return. Awful charges. Will NOT use them again and will spend my money with another company that offer free returns........its not rocket science Jack!!!
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posted 6 months ago
- David Lewis
“
I have paid £4.99 on £86 order, adult sizes are too small. CS refused to honor free returns and I need to pay additional £4.99. This was my first order and the last from scammers.
”
posted 1 year ago
- Anonymous
“
Wouldn’t buy from Jack Wills directly again. Very expensive delivery and returns charges. I return parcels all the time to other stores for free. Ridiculous costs.
”
posted 1 year ago
- Anonymous
“
Second issue - The website returns page didn't mention a cost to return so it gave the impression this was free.
”
posted 1 year ago
- Anonymous
“
£4.99 for delivery then £4.99 for returns?
What a rip off
”
posted 1 year ago
- Anonymous
“
Not only do you have to pay an extortionate £5 for delivery and £5 for returns.
”
posted 1 year ago
- Emily Adair
“
Poor returns policy! I advise to go elsewhere with a better returns policy. I won’t be spending my money with jw again. Thank you
”
posted 2 years ago
- Adam
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99 for all returns.
”
posted 2 years ago
- Anonymous
“
JW require you to pay for returns for online orders and dont give option to return in store.
”
posted 2 years ago
- Anonymous
