“Product descriptions are non existent. Was looking for percale bedding linen. Wasn’t able to find out if the product is 100% cotton, or a crappy blend with polyester.”
“Ordered a personalised robe for a present which was delivered in the wrong size.
After contacting the company they advised that they would redeliver the correct item and pickup the incorrect on the same exchange.
Took two days away from the office to wait on a delivery which never happened. The representative was unapologetic and only offered that I wait in a third day for delivery.
No attempt at good customer care and I'm still waiting for a response to an email sent to request a refund or normal postage delivery.
Please don't waste your time with this company, awful customer service and blatant disregard to offer an acceptable solution to an error on their part.”
“Excellent customer service, added personalised embroidery to my order and they got it sent to me the next day at 9am. Couldn't fault!! Really nice quality and kept me updated at every stage, I cant wait to order again, so glad I cam across this company online!!! you wont be disappointed. They went out of their way to make sure I received this the next day with it being embroidered and it wasn't a problem. FANTASTIC TEAM.”
“When they noticed a problem with stitching I received a personal call to offer the product if it was emergent or wait. They provided excellent customer service and their sheets are very high quality.”
“When they noticed a problem with stitching I received a personal call to offer the product if it was emergent or wait. They provided excellent customer service and their sheets are very high quality.”
